Craft
Senior Account Manager
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This role sits at the point where account management stops being about keeping clients happy and starts being about owning whether they stay, grow and trust you to lead their performance. You'd be the commercial owner for a portfolio of performance-led accounts at an employee-owned agency that has just posted its strongest financial year to date.
For a Senior Account Manager measured on retention and revenue, the employee-owned element changes things. Commercial thinking isn't a directive from above - it's how everyone here is wired, because everyone holds a stake.
The Role
You own the full performance relationship for your accounts. That means translating each client's business goals into measurable KPIs across paid, SEO, social and CRM - then holding the commercial thread that connects specialist channel teams to real outcomes.
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You're not executing the channel work; you're the person shaping the narrative in every review, interrogating reporting quality, forecasting revenue, and spotting the upsell and efficiency opportunities others miss. You carry revenue targets and account growth plans, oversee delivery, forecasting and invoicing, and have authority over retainer decisions alongside senior management. Success is measured plainly: retention, year-on-year growth, KPI delivery, and 70% of your time on billable client work.
The Package
- Salary: £40,000 - £45,000
- Working Arrangement: Hybrid working: three days a week in the Leeds office
- Career Progression: Defined progression path
- Employee Ownership
- Health Benefits: Comprehensive private health insurance
- On-site gym
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The Person
With experience in a digital or performance agency, you own client relationships rather than execute channels; you can interrogate strategy across paid, SEO, social, and CRM credibly, and talk attribution, tracking and GA4 without bluffing.
You understand agency commercials: retainers, forecasting, billable time, and you've retained and grown performance accounts before.
A more diverse team is a more creative team.
It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.
All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.
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