Lemonade
Senior Account Manager (£50k-£60k + Stock Options) at NearSt
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Senior Account Manager
We're helping NearSt hire a Senior Account Manager in London to own their biggest retail customers and report straight to the CEO. They're a team of eight with a plan to reach £10m in annual revenue with ten people - and AI agents doing the repetitive work.
If you've seen a product on Google marked as available in-store, there's a good chance NearSt is the plumbing behind it.
Salary
£50,000 - £60,000, plus stock options
Location
London, UK - hybrid, 3 core days in the office (Mon, Tue, Thu)
The company
NearSt's mission is to get people into high street shops. It connects retailers' in-store stock to the web, so shoppers using everything from Google to Deliveroo can find and buy from local stores in real time - for retailers from small independents to national chains.
The role
You'll own a portfolio of around twenty regional and national retailers, from multi-branch merchants to household-name chains, and be the person they trust to understand their business and prove the value NearSt delivers. You'll line-manage the Customer Support Specialist and shape how account management works here from the ground up.
What you'll do
- Own relationships with NearSt's largest customers, from Marketing Director to Store Manager
- Drive retention and growth - spot risk early and expand the strongest accounts
- Run business reviews that build the value story from campaign data (year on year, like-for-like, incrementality)
- Lead launches for new customers across their IT, EPOS and e-commerce teams, NearSt's engineers and Google
- Build the agents, tools and workflows that run your accounts - if the tool doesn't exist yet, you build it
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who we're looking for
- 5+ years in account management or customer success at a technical B2B SaaS business
- Or the equivalent from a digital agency, solving technical problems with customers - that counts just as much
- Credible with senior stakeholders, and able to hold a technical conversation without someone else in the room
- Analytical - you build and defend a value story with data
- AI-native - you use AI tools to build systems, not just to answer questions
Nice to have
- Google Merchant Centre, Local Inventory Ads or Shopping campaigns
- Retail, retail technology or multi-site businesses
- EPOS systems, product data or inventory feeds
What you get
- Stock options - a real stake in the company's success
- Your own AI budget (the team mostly runs on Claude)
- £1,000 a year for learning, plus a monthly wellness budget
- 25 days' holiday plus bank holidays, and the office closes between Christmas and New Year
- Confidential therapy through Spill
- The latest MacBook and tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Hiring process
- Screening interview, 30-45 minutes
- In-depth interview and a practical task based on the kind of account data you'd handle, 3 hours in person
- Culture interview, 1 hour in person
Good to know
- Full-time, hybrid: 3 core days in the London office (Mon, Tue, Thu), 2 flexible
- Level: Senior, 5+ years
- No visa sponsorship
- Start: in 1 to 3 months
How to apply
Apply on Lemonade in a few minutes: your CV or LinkedIn, a few quick questions, and one short written answer about something you've built with AI tools. It's read against what NearSt is looking for, so a real example from your own work counts for more than a polished answer.
About Lemonade
Lemonade is an AI job search platform. Lem, our AI, reads every application and introduces the strongest people to the NearSt team. Not sure you're a fit? On the job page Lem will tell you honestly how well you match before you apply - no account needed.
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