Campfire
Senior Account Manager
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Company Overview
Campfire is an award-winning Social first digital agency, founded on values of Honesty & Integrity, Exceeding Expectations, and First Principle Thinking. Holding some of the world’s leading brands on our client roster, we pride ourselves on innovating and creating performance-driving firsts for our clients.
We believe in meritocracy. If you want to work for an agency who will invest in you and your career, Campfire is the right place for those willing to step up and deliver as part of the team and for our clients. With quarterly PDPs rather than annual, your career can move as quickly as you do.
Position Overview
We’re looking for a Senior Account Manager to be a trusted day-to-day partner to our clients and a strong leader within our account teams.
You’ll own client relationships, keep projects moving, and make sure our work is strategically strong, creatively ambitious, and delivered to a high standard. You’ll bring confidence, commercial awareness, and excellent organization, while knowing when to challenge, when to collaborate, and when to push an idea further.
This is a role for someone who understands that great account management is more than keeping things on track, it’s about building trust, spotting opportunities, and helping teams do their best work.
What are the key responsibilities for the role?
- Own day-to-day client relationships, becoming a trusted and proactive partner.
- Lead projects and campaigns from brief through to delivery, managing timelines, budgets, scope, and expectations.
- Translate client objectives into clear briefs and actionable direction for internal teams.
- Work closely with Strategy, Creative, Social, Influencer, and Production teams to deliver integrated social-first work.
- Challenge clients and internal teams constructively, bringing fresh thinking and solutions to problems.
- Identify opportunities to grow accounts, strengthen relationships, and add value.
- Manage budgets, scopes, and commercial considerations confidently.
- Lead client meetings, presentations, status updates, and campaign reviews.
- Anticipate risks and resolve issues before they become problems.
- Support and mentor Account Executives and Account Managers, helping raise the standard of account management across the team.
- Contribute to pitches, proposals, and new business opportunities.
- Champion Campfire’s standards, ways of working, and values across every client relationship.
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Required Skills For The Role
- Strong agency account management experience, ideally within social, digital, or creative.
- Proven experience managing client relationships and multiple projects simultaneously.
- Excellent communication and presentation skills.
- Strong commercial and budget management awareness.
- Highly organised, proactive, and comfortable working at pace.
- Confident working with senior clients and challenging constructively.
- A strong understanding of social media, digital culture, and the wider creative landscape.
- A natural problem solver who takes ownership rather than waiting to be told what to do.
- A collaborative leader who brings out the best in others.
- Someone who genuinely cares about the quality and impact of the work.
What do we expect from our team?
At Campfire, we are committed to providing all our campers with a healthy, safe, and supported work environment, where everyone is able to be themselves, work freely, and express their creative passion. We do ask that in order for us to do so, you comply with our behaviour expectations.
Our values?
Campfire share their values, not as words on a wall but as something we naturally live and breathe every single day, and as part of our recruitment process, we will ask specific questions around culture to ensure all new campers are aligned with our three core values: Clarity, Honesty & Integrity | Exceeding Expectations | First-Principle Thinking.
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What do we offer our team?
- 25 days annual leave, plus Bank Holidays, Christmas shutdown, the day for your birthday.
- Loyalty Holidays (accrue 1 extra day per anniversary year up to 5 extra days).
- X2 wellness days or £100 allowance.
- Hybrid working (2 days in the office, three days from home).
- Flexi-hours, our full hours are 9-5:30, but core hours are 10-4:00, the remaining hours outside of this (if you're an early bird or night owl) are up to you to decide when to work.
- Discretionary Bonus (this will be part fixed salary % and part flexi % based on performance metrics - all bonuses are subject to business performance).
- Monthly Campfire value awards.
- Free fruit, snacks, and plenty of beverages to keep you full for the day.
- Regular social events including the big summer and Christmas parties.
- Enhanced maternity, paternity, adoption leave, shared parental, and fertility journey support policies.
- Enhanced company sick pay.
- Employee assistance programme - with access 24hrs a day on an array of topics that you may benefit from seeking additional support.
Equal Opportunities Statement
Campfire believes that everyone should be treated with respect and dignity, and that’s why we embrace equity as part of our values. We strive to prevent discrimination in all aspects of the employee cycle, in particular in the recruitment process. We understand that no “one size fits all” and we are committed to ensuring everyone feels welcome, at ease, and supported.
Disability Confident Employer
At Campfire, we are proud to be a Disability Confident Employer. We are committed to creating an inclusive and supportive workplace where everyone can thrive, regardless of disability or long-term health condition.
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