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Senior Account Manager
The Senior Account Manager is the primary commercial relationship owner for an assigned portfolio of Corlytics clients — banks, insurers, asset managers, and regulators who rely on our regulatory risk intelligence and compliance data platform. The role exists to protect and grow recurring revenue by making sure clients realise measurable value from their Corlytics subscriptions, and by converting that value into renewals, expansion, and advocacy.
You will be accountable for developing, retaining, and growing revenue across your portfolio in line with company targets. This is a quota-carrying role where you will own a revenue target for growing the accounts you manage, and be measured on it.
Equally, it is a relationship led role. You will combine commercial ownership with strong client advisory skills providing insight, engaging senior stakeholders, presenting confidently, and working both autonomously and collaboratively. The role requires travel domestically and internationally.
Why this role, why now?
We are scaling our account management team and looking for an ambitious, client-focused Senior Account Manager to drive growth across a portfolio of strategic global clients.
You will work with large global institutions to identify their business challenges and opportunities, design and implement effective solutions, and make sure they get real business value from Corlytics. It suits someone who is already experienced at spotting new opportunities inside existing accounts and who wants clear ownership of both the client relationship and the number attached to it — growing your portfolio, and the business as a whole.
Requirements
- Bachelor's degree.
- 10+ years of experience in financial services and technology in a client facing role.
- 5+ years’ experience working in a target-driven commercial environment, with demonstrable responsibility for revenue growth, renewals, expansion, or quota achievement.
- Strong understanding of cloud computing technologies, and enterprise applications.
- Proven ability to manage multiple opportunities simultaneously and deliver results identifying and solve complex business problems.
- Regulatory domain credibility is a strong advantage.
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Success Measures
Performance in this role will be measured against:
- Expansion revenue — achievement of the agreed annual upsell/cross-sell quota
- Net revenue retention — portfolio revenue retained and grown year on year
- Renewal rate and renewal timeliness
- Pipeline quality and forecast accuracy
- Client value and adoption
- Account planning discipline
- Stakeholder breadth — relationships established and maintained across multiple sponsors, decision makers and practitioners per account, reducing single-champion risk.
- CRM integrity — accurate, timely records of stakeholder activity, renewal milestones, risks, opportunities and forecasted revenue.
- Client advocacy — references, referrals and case-study participation secured from the portfolio.
- Internal collaboration — effective partnering with Pre-Sales, Product, Customer Success and Support, with client priorities and pain points clearly fed back to internal teams.
Responsibilities
Commercial ownership and growth
- Deliver an agreed expansion (upsell/cross-sell) quota year on year.
- Own a defined book of existing accounts, acting as the trusted day-to-day commercial contact for stakeholders.
- Identify and close upsell and cross-sell opportunities across the Corlytics product suite, working with Pre-Sales and Solutions Consulting on scoping and demonstrations.
- Develop and execute account growth plans for the clients you are responsible for, identifying expansion opportunities, renewal risks, stakeholder priorities, and clear actions to grow revenue across the portfolio.
- Drive the development and success of our solution across key global accounts.
Client relationships and stakeholder management
- Establish a trusted advisory relationship with clients, understanding their unique needs and providing relevant solutions.
- Liaise directly with senior stakeholders on the client side and manage expectations appropriately and in an empathetic manner.
- Map out stakeholder maps for each client to identify the sponsors, stakeholders and decision makers we need to be engaged with.
- Build and nurture strong and lasting relationships with new and existing customers to ensure long-term partnerships and continued client growth.
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Value delivery and adoption
- Run structured account planning and regular business reviews, evidencing usage, outcomes, and ROI against the client's regulatory change objectives.
- Support the account management team in ensuring successful implementation and adoption of the Corlytics solution for clients.
- Oversee and support large complex projects and liaise internally on client implementations, acting as the voice of the customer.
- Collaborate with clients to define and prioritise solution requirements, troubleshoot issues, and be a proactive problem solver for our clients.
- Be a trusted support and expert for clients to depend on. Be an expert user of the Corlytics solution so you can provide domain expertise and support to clients.
Internal collaboration and communication
- Document and communicate client priorities and pain points to internal teams.
- Run, participate in, and support on-site and remote client workshops.
- Develop and deliver compelling product demonstrations to project teams and executive audiences.
Planning, discipline and reporting
- Maintain accurate and timely CRM records to provide a single, clear internal view of account status, stakeholder activity, renewal milestones, risks, opportunities, and forecasted revenue.
- Work internally and with clients to define, agree and manage timelines.
- Manage moving priorities with excellent time management skills.
Benefits
- Competitive salary and benefits package
- Opportunity to work with cutting-edge technologies
- Collaborative and supportive work environment
- Professional development opportunities
- Hybrid working and a flexible working environment
At Corlytics, we’re committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds, experiences and perspectives. We encourage all qualified individuals to apply.
We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, or any other legally protected status.
If you need any adjustments during the recruitment process, please let us know.
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