Cactus Communications Services Pte. Ltd.
Senior Account Manager
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Overview
Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.
Please note: We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events.
Responsibilities
Client Relationship Accountability
- Understand client objectives, adapt to their working style, and ensure all deliverables align with client expectations.
- Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes.
- Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualization.
- Encourage client feedback to drive improvement, and present new initiatives to stakeholders when appropriate.
Workflows
- Ensure a seamless client experience and drive timely project closure to boost productivity.
- Review deliverables to ensure alignment with client objectives and monitor timelines to ensure on-schedule delivery.
- Lead project kick-off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings.
- Maintain regular communication and take relevant actions with third parties that influence deliverables, such as congress secretariats.
Project Status and Governance
- Lead project status meetings with accurate reporting to ensure alignment with client objectives.
- Support governance reporting with the Account Director through monthly and quarterly reviews.
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Organic Growth
- Identify growth opportunities and support the Account Director with business forecasting.
Qualifications and Prerequisites
Education: Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry
Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in medical affairs
Business Skills:
- Strong client relationship-building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust.
- Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients.
Interpersonal Skills:
- Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence.
Technology Skills:
- Microsoft Office suite (e.g., Microsoft Project), Adobe
AI Adaptability:
- Shows an eagerness to learn and apply AI tools and technologies.
Travel: This role includes occasional travel to the client site in London, potentially once a month
Benefits of this Role
- Flexible 40-hour working week.
- 30 days paid holiday annually.
- Group Private Medical Insurance with Flu vaccination and free eye tests.
- Holistic wellness support with access to fitness club and sportive activities.
- Financial security through life assurance and income protection.
- Pension plan with employer contributions.
Application Process
Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.
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Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.
- Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
- Documenting work that brings everyone on the same page.
- Maturity to choose between synchronous and asynchronous collaboration.
- Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
About CACTUS
At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange - leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.
Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
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