Prism Digital
Senior Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Account Manager | Account Management, Renewals & Upsell | Fast-Scaling Payments Platform
Salary: £55,000 to £70,000, depending on level of experience
Location: London, hybrid. 3 to 4 days a week in the office during a three-month probation, then a minimum of one day a week
Around 200 live clients are currently looked after reactively, split between four customer success managers who each juggle 30 to 35 accounts on top of their actual jobs. Nobody owns the commercial relationship once a client goes live. That is the gap you will close.
This is a brand-new role, the first dedicated senior account manager the business has had. You will take on the whole book solo: renewals, upsell and cross-sell, order forms, invoice tracking, stakeholder mapping and quarterly business reviews. You will also run the client reference programme, finding happy customers, taking prospects to meet them on site, and turning those relationships into new business.
The company behind it is a payments and point-of-sale technology business serving the live events and hospitality sector. It is a lean team of under 50, with the commercial functions based in London. It is growing quickly, processes hundreds of millions in payments a year, and is expanding into new markets. You will report straight to the CEO and sit on the commercial side, not in operations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Non-Negotiables
- 5+ years in account management, customer success or renewals (within POS, payments or SaaS)
- Proven renewal and upsell track record across a sizeable client book
- Experience working in, or selling into, the live events or hospitality sector (for example festivals, stadiums or food halls)
- Highly organised, comfortable owning invoicing, reporting and reference management for 200+ accounts solo
- Commercially astute, with strong stakeholder handling from small independent operators to large venue owners
What You'll Work With
- A live book of around 200 accounts across the events and hospitality sector
- A modular product suite with clear, trackable upsell paths
- HubSpot (CRM, pipeline hygiene, account profitability, commercial terms)
- A direct line to the CEO, plus close working relationships with customer success and new business sales
- A client reference programme that feeds the new business pipeline
Nice to Haves
- POS or payments competitor experience, or an adjacent technology partner (bookings, reservations, workforce/rota management, delivery, ticketing)
- Experience in a business scaling internationally
- Exposure to invoicing or billing within a subscription or usage-based commercial model
- Running QBRs and structured customer-review cycles
- Rate-card management and commercial-terms negotiation
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join / Projects
You will be the first person to own this function, so you get to shape how it runs rather than inherit someone else's system. With the book already past 200 and climbing, there is a clear path to build a team underneath you as the client base grows.
The platform processes hundreds of millions in payments a year and has serious growth ambitions, backed by institutional investment and expanding into new markets. Senior hires go onto stock options rather than commission, and the current sales cohort is on track to roughly double their base package in payout over three years once options vest against target.
You will also sit close to the CEO from day one, with a direct view of commercial strategy rather than sitting several layers below it.
Employee Benefits
- Stock options for senior hires
- A track record of strong annual pay progression, historically 10 to 20% a year
- Work-from-home options
- Pension
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location