fulfilment.com
Senior Account Manager
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Senior Account Manager (Remote, UK)
fulfilment.com | Remote (UK) | Full-time | Reports to the COO
About us
fulfilment.com is the marketplace that connects ecommerce brands with the right third-party logistics provider. We don’t run warehouses — we run the matching layer: 200+ vetted 3PLs across the UK, US and Europe, and a steady flow of brands looking for a fulfilment partner. Our clients are the 3PLs who use us to grow, and our job is to make that growth real and repeatable.
The role
You’ll own a portfolio of our most valuable 3PL clients — not as a support contact, but as the person accountable for whether those accounts retain, grow and stay profitable. Think portfolio manager rather than relationship manager.
That means running commercial conversations, not check-ins. Knowing your clients’ pipeline, conversion rates and economics better than they do. Spotting a problem two months before it becomes a cancellation. Having the harder conversation when the numbers say it’s needed.
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What you’ll own
- Net revenue retention across your book — retained, growing, profitable
- Delivery against what each client has contracted for
- The commercial relationship: renewals, expansion, pricing conversations, escalations
- A data-led monthly growth review with each client
- The standard for how senior account management is done here
What we’re looking for
- A proven senior operator, not a step up for a good junior AM
- Real commercial experience in B2B account management — you’ve carried a retention or revenue number and hit it
- Comfort with data: you can read a client’s performance, build an argument from it and defend it in the room
- The confidence to challenge a client and be respected for it. Being liked is a bonus, not the goal
- Proactivity that doesn’t need managing. You find the problem, you bring the plan
- Logistics, 3PL, ecommerce or marketplace experience is a strong advantage, but we’ll take commercial sharpness over sector knowledge
- Comfortable working with US-based clients and their time zones
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What this isn’t
This isn’t a passive, inbox-driven account role. If your instinct is to relay messages between client and business, this won’t suit you. We’re looking for someone who takes ownership of a book of business and runs it like it’s theirs.
What we offer
- A book that matters from day one. You’ll take our highest-value clients, not a starter portfolio. What you do with them shows up in the company’s numbers.
- No layers. You report directly to our COO and work closely with the founder. Decisions get made in days, not quarters.
- We reward based on the value you bring. Get results and you’ll see it.
- An excellent long-term career opportunity. We’re growing, and we’d rather grow our senior people into bigger roles than hire over them.
- An international client base. Around 60% of our provider network is in the US, so you’ll be running commercial relationships across markets, not just the UK.
- 30 days’ holiday a year.
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Jessica, London
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