Air IT Group
Senior Account Manager
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Senior Account Manager
Location: London, Milton Keynes or Abingdon (Hybrid)
Reporting to: Regional Sales Manager
Build Relationships. Drive Growth. Make an Impact.
At Air IT, we believe technology is about more than systems and solutions. It's about helping ambitious organisations achieve their goals, overcome challenges and unlock their potential.
We're looking for a Senior Account Manager to join our growing team and take ownership of a portfolio of valued customers across the South. This is an exciting opportunity for an experienced MSP professional who thrives on building trusted relationships, spotting opportunities and helping clients get the very best from their technology investments.
If you're commercially driven, customer-focused and passionate about creating long-term partnerships, we'd love to hear from you.
The Opportunity
As a Senior Account Manager, you'll become a trusted advisor to your customers, working closely with business leaders and key stakeholders to understand their objectives, shape strategic IT roadmaps and deliver real business value.
You'll be responsible for growing and retaining your portfolio, identifying opportunities for improvement, and ensuring every customer receives an exceptional experience.
Working collaboratively with our Service Delivery and Technical teams, you'll play a key role in strengthening customer relationships, driving revenue growth and supporting Air IT's continued success.
What You'll Be Doing
Building Trusted Customer Partnerships
- Developing strong relationships with senior stakeholders and decision-makers
- Acting as the primary point of contact across your customer portfolio
- Leading Quarterly Business Reviews (QBRs), service reviews and strategic planning conversations
- Understanding customers' business objectives and aligning technology solutions to support them
- Ensuring customers feel valued, supported and confident in Air IT as their long-term technology partner
Driving Customer Success
- Working closely with Service Delivery and Technical teams to ensure exceptional service outcomes
- Proactively identifying risks, challenges and opportunities within customer accounts
- Providing strategic advice and insights on emerging technologies, cyber security and industry trends
- Helping customers maximise value from their existing services and technology investments
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Growing and Retaining Accounts
- Taking ownership of account retention, growth and profitability
- Creating and maintaining strategic account plans
- Identifying and developing upsell and cross-sell opportunities that genuinely address customer needs
- Managing a personal sales pipeline and achieving agreed revenue targets
- Leading contract renewals, commercial discussions and service expansion opportunities
Commercial & Strategic Planning
- Maintaining a healthy rolling sales pipeline
- Creating compelling proposals, business cases and technology roadmaps
- Working with technical specialists to scope projects and recommend solutions
- Keeping CRM records, forecasts and account plans up to date and accurate
- Contributing to the continuous improvement of our Account Management approach and customer experience
What We're Looking For
Essential Experience & Skills
- Proven experience as an Account Manager or Senior Account Manager within a Managed Service Provider (MSP)
- A consultative, customer-first sales approach
- Experience leading customer meetings, QBRs, service reviews and commercial discussions
- A track record of achieving sales targets, growing accounts and retaining customers
- Strong stakeholder management and relationship-building skills
- Excellent communication, presentation and negotiation abilities
- Experience working within a fast-paced technology environment
- Ability to work independently while collaborating effectively with wider teams
- Full UK driving licence
Knowledge of MSP Solutions Including
- Managed IT Support and Service Desk Services
- Microsoft 365
- Azure and Cloud Solutions
- Cyber Security Services
- Endpoint Protection
- Backup and Disaster Recovery Solutions
- SIEM and Security Monitoring Technologies
About You
You'll be someone who genuinely enjoys helping customers succeed and building relationships that last.
You'll bring:
- A passion for technology and its ability to transform businesses
- Strong commercial awareness and a growth mindset
- Confidence communicating with senior decision-makers
- Excellent organisation and attention to detail
- A proactive approach to identifying opportunities and solving problems
- The ability to balance strategic thinking with day-to-day account management
- A commitment to continuous learning, improvement and personal development
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Life at Air IT Group – Perks That Matter
- 25 days’ annual leave, plus a celebration day
- Enhanced family leave policies
- Holiday purchase scheme
- Paid volunteering days
- EV car scheme
- Air Perks employee discount platform
- Eye care support
- Virtual GP access
- Technology vouchers
- Cycle to Work scheme
- Employee Assistance Programme
- Salary sacrifice pension
- Group life assurance
- Group income protection
Additional Benefits That Make a Difference
- Hybrid working
- Ongoing learning & development
- Social events, competitions & incentives
- Discount & cashback schemes
Join the Air IT Family
At Air IT, we’re more than a workplace — we’re a community. We celebrate success, back each other, and push boundaries together. If you’re passionate about building strong client relationships, selling value‑driven IT solutions and growing alongside an ambitious MSP, we’d love to hear from you.
Apply now to join Air IT as an Account Manager and help redefine what great IT partnership looks like.
This role may also be known as Customer Account Manager, Client Success Manager or Sales Consultant.
Equal Opportunities
Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
No Agencies Disclaimer:
Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.
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