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Job Title
You'll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients' investor relations and corporate communications goals. With commercial responsibility for your portfolio, you'll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.
Client Relationship & Account Leadership
- Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
- Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
- Develop a strong understanding of client business models, investor relations strategies and communications agendas
- Hold regular client status meetings, performance check-ins and activity reviews, particularly around results announcements and campaign delivery
- Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
Commercial & Revenue Responsibility
- Manage a defined revenue target across multiple client accounts
- Support client retention through consistent delivery, clear communication and value demonstration
- Take an active role in renewals, including preparing renewal proposals and negotiations
- Identify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriate
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Account Growth & Opportunity Development
- Proactively identify client needs, white space and potential opportunities for additional services
- Develop new buying and influencer contacts within client organisations
- Own the development of proposals, pricing and recommendations, with business support
- Support competitive tenders and new business pitches alongside senior team members
Delivery Oversight & Quality Control
- Oversee the delivery of projects and retainers across assigned accounts
- Lead project check-ins before and after key milestones to ensure alignment, quality and efficiency
- Work closely with delivery, product and specialist teams to ensure work is delivered on time, on budget and to agreed standards
- Identify and manage risks, issues and dependencies proactively
Collaboration & Team Contribution
- Work collaboratively with senior leadership to support overall account strategy
- Contribute to knowledge sharing and best practice within the Account Management team
- Participate in IDX events, industry activities and agency initiatives
Requirements
- Experience in a commercial Account Management role within a digital, corporate communications, investor relations or related agency environment
- Proven experience managing multiple client accounts simultaneously
- Commercial awareness with experience working to revenue targets
- Strong project and stakeholder management skills
- Excellent written and verbal communication skills
- Ability to identify opportunities and contribute to account growth
- Collaborative, proactive and detail-oriented approach
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Our Perks
- 25 days annual leave, plus a day for your birthday and holiday trade scheme available!
- Hybrid working (Tue/Wed/Thu in office)
- Flexibility; for when life happens
- Health cash plan allowing you to claim back on every day healthcare costs incl. dental, vision, psychotherapy, acupuncture and more!
- Mental Health support including company Employee Assistance Programme
- Private medical insurance, available by personal contribution
- Discounted gym membership options at Fitness First
- TechScheme and Shop Street access
- 4 paid volunteer days
- Pension scheme & Life Insurance
- Culture Committee focused on regular social, educational and community based activities
Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Vodafone and Bupa. Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress. Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment. Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide. Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling! Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!
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