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IMA is a creative agency built to create connections people buy into—emotionally and literally. From advertising and media to packaging and retail activations, we deliver work that earns attention and gives people a reason to choose your brand in moments that matter.
We’re looking for a proactive, commercially minded Senior Account Manager to join our client services team. You’ll be an experienced agency professional who can build trusted client relationships, lead integrated projects and bring energy, structure and strategic thinking to a fast-paced creative environment. Clients you work with will include, but are not limited to, those from gambling and gaming industries.
The Role
As a Senior Account Manager, you’ll lead the day-to-day delivery of integrated campaigns and projects across advertising, retail, shopper marketing, packaging, digital and social channels. Working closely with clients, Account Directors, Strategists, Creative teams, Producers, media partners and suppliers, you’ll turn briefs into effective, high-quality work that meets client objectives, is delivered on time and achieves results.
What You’ll Be Doing
- Client Leadership: Build trusted relationships with senior client contacts and develop a strong understanding of their business, brand, audiences and objectives.
- Project Ownership: Lead projects from briefing and planning through creative development, production, approval and delivery, ensuring activity is well managed at every stage.
- Integrated Campaign Delivery: Coordinate work across advertising, retail, shopper marketing, packaging, digital and social channels to deliver a consistent brand experience.
- Strategic and Creative Input: Shape clear briefs and contribute to strategic thinking, creative development and recommendations that address client and business challenges.
- Team Collaboration: Work closely with creative, strategy, production, media and external partners, creating clarity around priorities, responsibilities, feedback and next steps.
- Commercial and Quality Management: Manage scopes, budgets, estimates, purchase orders and resources, while ensuring deliverables meet the brief, brand requirements and quality standards.
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What We’re Looking For
- Agency Account Management Experience: Proven experience managing integrated creative, marketing or communications projects within an agency environment.
- Client and Stakeholder Management: Confident building relationships, communicating clearly, managing expectations and collaborating with clients and stakeholders at different levels.
- Project Organisation and Delivery: Highly organised and experienced in managing multiple briefs, deadlines, budgets, approvals, priorities and resources in a fast-paced environment.
- Commercial and Integrated Marketing Knowledge: Comfortable managing scopes, estimates, budgets and timings, with an understanding of how campaigns come together across advertising, retail, shopper marketing, packaging, digital and social channels.
- Communication, Leadership and Initiative: An excellent communicator who can write clear briefs, present confidently, give constructive feedback, take ownership, make informed decisions and support colleagues in delivering accurate, effective, high-quality work.
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What You’ll Get From Us
- The opportunity to lead integrated campaigns and projects for leading brands across creative, retail, shopper marketing, digital and social channels.
- A collaborative, people-first environment where your ideas, initiative and contribution are valued.
- Exposure to the full agency process, from client briefing and strategic planning through to creative development, production and campaign delivery.
- Support and development to help you grow your career in account management, client services and integrated marketing.
- The chance to work with talented people across strategy, creative, production, media and client services.
Our Values at IMA
- Own it - take responsibility when it matters.
- Build Trust - nurture honest, open, lasting relationships with colleagues and clients.
- Stay Hungry - keep learning, improving and staying curious.
These principles shape how we work - with each other, with clients, and with the world.
Apply Now
We welcome applications from people of all backgrounds, perspectives and experiences. Please note that successful candidates must be comfortable working with clients from the gambling and gaming industries. If the Senior Account Manager role sounds like a fit, we’d love to hear from you.
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