HSBC Global Services Limited
Senior Account Manager
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Job Title: Senior Account Manager
HSBC is one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Senior Account Manager.
Role Overview
The Global Payment Solutions (GPS) Senior Account Manager is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries.
The Senior Account Manager’s portfolio will be a mix of top tier, highly complex GPS clients and complex clients. The Senior Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.
Key Responsibilities
- Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation.
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients.
- Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.
- Responsible for resolving assigned queries.
- Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others.
- Must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks.
- Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms.
- Maintain a client footprint with the basic information required to deliver a superior client experience.
- The point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.
- The point person to coordinate projects focused on existing business retention.
- Will proactively review local/regional client activity and existing solutions with GPS to identify any opportunities to improve the client’s experience with HSBC.
- Will provide analysis and recommendations to senior management on client focus, attrition, and engagement.
- Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed.
- Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders.
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Requirements
- Strong knowledge of local and global cash management and clearing services, products, and techniques.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
- Ability to understand a customer’s business and the fundamentals of running a business.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
- Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations, with strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
- Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
- Excellent time management, strong analytical skills, planning and organization skills with ability to manage multiple time sensitive tasks.
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Role Details
This is a hybrid role. There may be occasional travel required for meetings.
Diversity and Inclusion
Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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