Maxwell Bond
Senior Account Manager
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Senior Account Manager | FinTech SaaS
Location: London, Hybrid
Commission: Uncapped
My client is a global provider of specialist finance and accounting software, helping organisations simplify complex financial processes and operate more efficiently through innovative SaaS technology.
As the business continues to grow its strategic customer relationships, we are looking for an experienced and commercially driven Senior Account Manager to take ownership of a portfolio of high-value enterprise accounts.
The Role
As a Senior Account Manager, you will manage a portfolio of approximately 10–12 strategic enterprise customers, with a combined value of around £5m ARR.
This is a highly commercial account management position, focused on retention, account growth and maximising customer lifetime value. You will build trusted relationships across your accounts, identify opportunities for expansion and work closely with senior stakeholders to understand their evolving business requirements.
You will be responsible for driving upsell, cross-sell and renewal opportunities, whilst ensuring customers continue to realise significant value from their investment.
This is an ideal opportunity for an ambitious SaaS Account Manager who enjoys working with complex technology, engaging with senior decision-makers and taking genuine commercial ownership of a strategic customer portfolio.
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Key Responsibilities
- Own and manage a portfolio of 10–12 strategic enterprise accounts, representing approximately £5m in ARR.
- Develop strong, long-term relationships with customers and key executive stakeholders.
- Own the commercial relationship across the full customer lifecycle, including renewals, upselling and cross-selling.
- Identify and develop opportunities to increase revenue and expand footprint within existing accounts.
- Build and execute strategic account plans aligned to customer objectives and growth strategy.
- Develop a deep understanding of each customer's business, technology landscape and strategic priorities.
- Engage confidently with senior and executive-level stakeholders, acting as a trusted commercial partner.
- Manage complex sales and account expansion opportunities across multiple stakeholders and business functions.
- Work closely with internal teams across Sales, Customer Success, Product and Professional Services to ensure customer needs are effectively addressed.
- Forecast accurately and maintain a clear view of account performance, pipeline and renewal risk.
- Proactively identify opportunities, risks and areas for account development.
- Negotiate commercial agreements and renewals, ensuring strong retention and revenue growth.
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About You
We're looking for a commercially minded SaaS Account Manager with ~10 years' experience managing complex enterprise customers.
You will ideally have experience working with sophisticated SaaS solutions and be comfortable navigating large organisations with multiple stakeholders and lengthy, complex buying processes.
Experience in areas such as ERP, financial software, enterprise SaaS or other complex B2B technology solutions would also be highly relevant.
What’s On Offer
- £80,000 base salary
- £40,000 OTE (Uncapped)
- Uncapped commission
- Hybrid working – 2 days per week in the London office
- Opportunity to manage a £5m ARR strategic portfolio
- Significant scope for account growth and expansion
- Exposure to senior and executive-level stakeholders
- Opportunity to join a global, established SaaS business and play a key role in growing strategic customer relationships
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