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Senior Account Manager
If you thrive on building trusted partnerships and turning opportunities into long-term success, this is your chance to join IDX as a Senior Account Manager and make a real impact for our clients.
Why Join IDX?
- Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Vodafone, and Bupa.
- Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.
- Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.
- Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.
- Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!
- Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!
Our Perks
- 25 days annual leave, plus a day for your birthday and holiday trade scheme available!
- Hybrid working (Tue/Wed/Thu in office)
- Flexibility; for when life happens
- Health cash plan allowing you to claim back on every day healthcare costs incl. dental, vision, psychotherapy, acupuncture, and more!
- Mental Health support including company Employee Assistance Programme
- Private medical insurance, available by personal contribution
- Discounted gym membership options at Fitness First
- TechScheme and Shop Street access
- 4 paid volunteer days
- Pension scheme & Life Insurance
- Culture Committee focused on regular social, educational, and community-based activities
The Role
You'll take ownership of a portfolio of accounts, building long-term relationships, uncovering new opportunities, and ensuring every project delivers real impact for our clients' investor relations and corporate communications goals. With commercial responsibility for your portfolio, you'll combine strategic thinking, outstanding client service, and a passion for delivering results to help shape the success of both your clients and our Account Management team.
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What You'll Be Doing
Client Relationship & Account Leadership
- Lead day-to-day client relationships across a portfolio of accounts, acting as the primary point of contact
- Build strong, trusted relationships with client stakeholders, progressively developing senior-level engagement
- Develop a strong understanding of client business models, investor relations strategies, and communications agendas
- Hold regular client status meetings, performance check-ins, and activity reviews, particularly around results announcements and campaign delivery
- Stay abreast of digital trends and industry shifts, ensuring continuous personal and professional development.
Commercial & Revenue Responsibility
- Manage a defined revenue target across multiple client accounts
- Support client retention through consistent delivery, clear communication, and value demonstration
- Take an active role in renewals, including preparing renewal proposals and negotiations
- Identify upsell and cross-sell opportunities within existing accounts and escalate larger growth opportunities as appropriate
Account Growth & Opportunity Development
- Proactively identify client needs, white space, and potential opportunities for additional services
- Develop new buying and influencer contacts within client organisations
- Own the development of proposals, pricing, and recommendations, with business support
- Support competitive tenders and new business pitches alongside senior team members
Delivery Oversight & Quality Control
- Oversee the delivery of projects and retainers across assigned accounts
- Lead project check-ins before and after key milestones to ensure alignment, quality, and efficiency
- Work closely with delivery, product, and specialist teams to ensure work is delivered on time, on budget, and to agreed standards
- Identify and manage risks, issues, and dependencies proactively
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Collaboration & Team Contribution
- Work collaboratively with senior leadership to support overall account strategy
- Contribute to knowledge sharing and best practice within the Account Management team
- Participate in IDX events, industry activities, and agency initiatives
About You
- Experience in a commercial Account Management role within a digital, corporate communications, investor relations, or related agency environment
- Proven experience managing multiple client accounts simultaneously
- Commercial awareness with experience working to revenue targets
- Strong project and stakeholder management skills
- Excellent written and verbal communication skills
- Ability to identify opportunities and contribute to account growth
- Collaborative, proactive, and detail-oriented approach
About Us
IDX isn't your average communications company. With over 20 years of industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.
We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home.
An Inclusive Workplace
IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.
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