Craft
Senior Account Manager
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Senior Account Manager
This is a Senior Account Manager position on one of the largest retained global accounts at a mid-sized brand and experience agency.
The account is scaling fast - it delivered over £1M of work beyond its retainer this year, and the team has reached the point where volume outpaces the people supporting it. This hire exists to absorb that. You're joining at a growth point, not a steady state.
The Role
You'll lead client relationships across a complex, matrixed global account with multiple brands. You'll structure the conversations that move strategic work forward, translate client needs into briefs design can act on, and own the commercial side - monthly revenue targets, weekly targets cascaded to the Account Managers reporting to you, forecasting, invoicing and accruals.
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You'll also set the standard. Mentoring Account Managers on project and financial management is a core part of the role, not an add-on. You'll partner with design and resource management to deploy talent across workstreams, and you'll be accountable for delivery quality at pace.
The Package
- £40,000 - £50,000
- Hybrid working, three days per week in studio
- 25 days holiday plus bank holidays with buy-more scheme
- Flexible summer hours
- Healthcare, pension and employee enrichment programmes
The Person
You've spent roughly four to six years in client services at a brand, design or packaging agency, and you've worked on a large, matrixed global account through a period of real growth, so you understand operationally what a fast-scaling client demands.
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You're solutions-oriented and self-directed - someone who has navigated difficult scenarios and found a way through rather than waiting to be handed one. The account is in tobacco, so you'll need to be comfortable working on it.
A more diverse team is a more creative team.
It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.
All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.
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