Retail Gazette
Senior Account Manager
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Senior Account Manager
Location: London
Salary: £40-45k basic OTE £60-67.5k (based on experience, skills and knowledge)
Working pattern: Hybrid — minimum 1 day per week in the office, increasing to 2 days per week from 2027
About Retail Gazette
Retail Gazette is a leading media brand for the UK retail industry, reaching senior decision-makers and influential voices across the sector through digital content, events, insight and commercial partnerships.
We work with some of the biggest and most ambitious brands in retail and the wider retail ecosystem, helping them connect with our highly engaged audience through a range of innovative digital and event-led opportunities.
We’re looking for an ambitious Senior Account Manager to join our growing commercial team and play an important role in driving new business and revenue growth.
The Role
As a Senior Account Manager, you’ll be responsible for growing our existing client base helping clients use Retail Gazette’s platforms to achieve their marketing and business objectives.
This is a hands-on B2B sales role. We’re looking for someone who is comfortable picking up the phone, speaking to prospects directly and proactively creating opportunities. You should genuinely enjoy having conversations with clients and be confident taking a relationship beyond email and LinkedIn.
Face-to-face relationship building is an important part of the role. You’ll be expected to meet clients in person, attend industry events and build strong relationships with decision-makers across the retail sector. You will also be expected to make phone calls and talk with clients on Teams, rather than just email.
You’ll sell a combination of digital media and events sponsorship, working closely with the wider commercial, editorial and events teams to develop compelling proposals and deliver excellent experiences for clients.
Key Responsibilities
Sales Activity
- Identify and develop new business opportunities across the retail and wider B2B landscape.
- Be confident and enthusiastic about picking up the phone and calling prospective and existing clients.
- Build strong relationships with decision-makers and key client contacts.
- Arrange and attend face-to-face client meetings to understand their objectives and present relevant opportunities.
- Sell a range of digital advertising, content, sponsorship and event opportunities.
- Develop tailored proposals and presentations based on client objectives and budgets.
- Meet and exceed agreed revenue and sales targets.
- Maintain an active sales pipeline and accurately manage opportunities through the CRM.
- Develop existing client relationships and identify opportunities for repeat business and upselling.
- Attend and support Retail Gazette events, industry networking opportunities and client meetings.
- Work collaboratively with colleagues across commercial, editorial, marketing and events.
- Stay up to date with trends across retail, media, marketing and the wider B2B landscape.
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About You
We’re looking for someone who is commercially driven, confident and enjoys the human side of sales.
You’ll need to be someone who doesn’t wait for opportunities to come to them. You’ll be proactive about picking up the phone, starting conversations, arranging meetings and getting in front of clients.
Essential
- At least 5 year’s experience working in a B2B sales environment.
- Experience working towards and achieving sales targets.
- Experience selling across digital and/or event sponsorship solutions.
- Confident and comfortable making sales calls and speaking to prospective clients on the phone.
- A genuine desire to meet clients face to face and build relationships in person.
- Strong communication and relationship-building skills.
- Confident speaking with clients and decision-makers at different levels of seniority.
- Strong prospecting and business development skills.
- Commercially focused, motivated and resilient.
- Organised and able to manage multiple opportunities and deadlines.
- Confident presenting ideas and proposals to prospective clients.
- A proactive, positive and persistent approach to sales.
- Organised and able to manage a high volume of prospects and follow-ups.
- Motivated by targets and measurable results.
- Resilient and able to deal positively with rejection.
- Comfortable using CRM systems and sales technology.
- A willingness to learn and develop within a B2B sales environment.
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Desirable
- Experience within media, publishing, events, advertising or the retail sector.
- Existing contacts within retail, consumer brands, agencies or related B2B markets.
- Experience selling integrated media packages combining digital, content and events.
- Experience attending networking events and developing business through face-to-face relationships.
The Person
This role is for someone who likes selling. We want a candidate who is comfortable with — and enjoys — the fundamentals of B2B sales: picking up the phone, starting conversations with new prospects, asking the right questions, following up, arranging meetings and ultimately getting in front of clients.
You should be someone who believes that strong commercial relationships are built through real conversations and face-to-face meetings, rather than relying solely on email and LinkedIn. You’ll be confident, personable and commercially curious, with the drive to create your own opportunities rather than waiting for leads to come to you.
You’ll also be motivated by targets and enjoy the satisfaction of turning a prospect into a client and developing that relationship over time.
The Working Environment
This is a London-based hybrid role. The successful candidate will be expected to work from our London office at least one day per week, increasing to two days per week from 2027. The role will also involve regular face-to-face client meetings, networking opportunities and attendance at Retail Gazette events, so a willingness to get out and meet people is essential.
Why Join Retail Gazette?
- Join a growing and influential media brand within the UK retail sector.
- Work with leading retailers, brands, agencies and technology businesses.
- Develop your career across digital media, events and sponsorship sales.
- Build relationships with senior decision-makers across the retail industry.
- Gain valuable experience across both new business and account development.
- Be part of a collaborative, entrepreneurial commercial team.
- Have the opportunity to make a tangible contribution to the growth of the business.
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