Pentex Ltd
Senior Account Manager
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This is a fixed-term contract of up to 18 months in duration
About the role:
As a Senior Account Manager, you will lead the day-to-day management and growth of key customer accounts, owning the relationship from brief through to delivery. You’ll translate customer needs into clear commercial actions, working closely with Design, Product Development, Merchandising, QA and our supply base to deliver ranges that hit target price points, margin and critical path dates. You’ll be responsible for driving sales performance, managing forecasting and order flow alongside resolving issues quickly. This role suits someone who is commercially sharp, highly organised and confident managing multiple stakeholders in a fast-paced supplier environment.
Main Responsibilities:
- Serve as the primary point of contact for key clients (e.g. high street retailers, e-commerce platforms, independents, etc.)
- Build strong, long-term relationships with buyers and merchandisers to maximise repeat business
- Oversee the end-to-end order process, from concept and costing through to delivery
- Brief the internal design and development teams on client requirements and seasonal direction
- To send lab dips / strike off and bulk submissions to customers and follow up approvals
- Attend and Lead Buyer’s meetings
- Ability to manage a PLM system alongside the administration that comes with it
- Present ranges and samples to clients, ensuring collections are commercially viable and trend-appropriate
- Manage critical paths and liaise with factories, logistics, and technical teams to ensure deadlines are met
- Analyse sales data and market trends to identify new business opportunities or product gaps
- Support in onboarding new accounts and attend meetings, trade shows, and client visits where necessary
- Work closely with the merchandising and production teams to ensure margin targets are met.
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Person Specification:
- Proven experience in a fashion wholesale or supplier environment as a Senior Account Manager
- Strong understanding of garment development, costings, critical path management, and retail cycles
- Excellent relationship-building and communication skills
- Commercial awareness with the ability to translate trends into sellable ranges
- Highly organised, detail-oriented, and able to manage multiple accounts simultaneously
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Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach an agreement on any changes.
About Pentex:
With decades of experience in fashion manufacturing, Pentex partners with leading brands to deliver high-quality garments at scale. Our success is built on precision, collaboration, and the systems that keep everything moving seamlessly. As we continue to grow, we are investing in our systems and processes to ensure accuracy, efficiency, and exceptional service across the business.
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