Liberty Hive
Senior Account Manager
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Account Manager / Senior Account Manager: Media Agency
We are looking on behalf of our client, an independent media agency who help their clients take on the big players with larger budgets and win in the face of adversity. They believe it's not about the size of a client's budget, but the scale of their ambition.
For this role a digital background is essential, in particular Meta experience.
Scope of Responsibility
Managing and training junior team members
You will be responsible for managing and training all junior team members on your assigned clients, working collaboratively with your Account Director or Business Director to develop their professional skills. You'll be confident creating processes, setting standards and training juniors in:
- technical knowledge (media planning, buying, research, software and systems)
- client servicing and account handling
- presentation skills (language, personal presentation and body language)
- writing skills (accuracy, concision, tone, grammar, spelling and thorough checking, plus knowing the difference between a proposal designed to read and one designed to be presented)
- administrative and financial excellence
You'll also ensure your reportees understand client terms of business and financial admin requirements for each assigned client, and that workflow is managed in a timely manner so client and administrative deadlines are met. Internally, you'll collaborate and build relationships across teams such as TV Buying, IT and Accounts, as well as with senior directors.
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Servicing and developing your accounts
You'll be responsible for servicing, developing and owning assigned accounts, ensuring client service requirements are met and accounts retained through:
- effective and innovative media planning and competitive buying
- media expertise and staying ahead of trends and technology across all platforms
- proactivity in anticipating client needs, generating ideas, responding promptly to briefs and delivering accurate outputs
- high standards in written and presented materials
- impeccable financial administration, forecasting and billing management
- building and maintaining strong relationships with clients at all levels, as well as media owners and creative agencies
You'll identify opportunities for growth in billing, proactively suggest initiatives, and identify and remedy any client relationship problems, aiming to move client team members from simply happy with the service to genuinely committed to it. Confidentiality in business dealings, internally and externally, is essential.
New business and business development
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You'll work collaboratively with senior directors on new business pitches and opportunities, actively building relationships externally across creative agencies, media owners, clients and key opinion formers. You'll seek involvement in pitches and foster external relationships that may lead to new business, and contribute to agency marketing, case studies, thought leadership and industry visibility.
Personal development
You'll be expected to evidence your own development through certifications (Google Ads, Facebook Blueprint, IPA qualifications), stay aware of what wins industry awards and best practice (IPA, Cannes Lions, Third Sector), and demonstrate strong leadership: nurturing team members, motivating and encouraging initiative, while living the agency's values.
Benefits
- 25 days holiday plus bank holidays
- Flexible working
- Personalised training programme covering technical, media and career development
- BUPA Employee Assistance Programme
- Pension scheme
- Bike to Work scheme
- A legendary annual Christmas party, with past locations including Brussels, Edinburgh, Cork, Newcastle and Paris
Values
Transparency, craftsmanship and care, collaboration, tenacity, curiosity and decency sit at the heart of how this team works.
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