Digitas UK
Senior Account Manager
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Senior Account Manager | Digitas
We are hiring a Senior Account Manager to help deliver meaningful, effective digital experiences for a leading brand within an integrated agency environment. This is an opportunity to play a central role in shaping and delivering website and digital platform projects, working closely with clients and talented creative, strategy, UX, and production teams.
You’ll be responsible for taking projects from brief through to delivery, bringing together different disciplines to create digital experiences that are useful, engaging, and aligned to both customer and business needs. If you enjoy working at the intersection of client relationships, digital, and creative delivery, this role offers plenty of variety, ownership, and influence.
What you'll be doing...
- Lead day-to-day client relationships, building strong partnerships through clear communication, strategic thinking, and dependable delivery
- Manage the end-to-end delivery of website, digital platform, and broader digital experience projects
- Translate client briefs and business objectives into clear project plans, working closely with creative, strategy, UX/UI, technology, and production teams
- Help shape digital experiences that are intuitive, engaging, and focused on the needs of the end user
- Work with clients to understand their digital challenges and identify opportunities to improve their websites, platforms, and customer journeys
- Coordinate multiple workstreams and stakeholders, ensuring projects remain on track, on budget, and to a high standard
- Identify opportunities to strengthen and grow accounts through proactive thinking, strong relationships, and a good understanding of the client's wider business
- Support integrated delivery across digital, social, content, and broader brand activity where relevant
- Bring curiosity and a commercially minded approach to every project, looking for ways to improve both the work and the client relationship
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Skills we're looking for...
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- Experience managing website, digital platform, or digital experience projects within an agency environment
- Strong client management skills, with the ability to build trusted and lasting relationships
- Comfortable working across multiple workstreams and coordinating creative, strategy, UX/UI, technology, and production teams
- Good understanding of how websites and digital platforms are planned, developed, and delivered
- Strategic and commercially minded, with the ability to connect digital activity to wider customer and business objectives
- Confident translating complex briefs into clear actions and bringing different teams together to deliver
- Interest or experience across wider integrated channels such as social, content, CRM, or brand
- Highly organised, proactive, and comfortable taking ownership of projects from brief through to delivery
- Clear, collaborative communication style, with the confidence to challenge, advise, and add value to clients
- Naturally curious about digital, technology, and how brands can create better experiences for their audiences
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