Hays
Senior Account Manager
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Senior Account Manager
Lead a Team. Shape Strategy. Drive Growth.
This is an exciting opportunity to join a successful, Doncaster, family-owned business with ambitious plans for expansion and long-term growth. Built on strong values, innovation, and customer partnership, the organisation has established itself as a trusted provider of operational and supply chain solutions to a diverse customer base.
As the business continues to evolve, they are looking for a confident and commercially minded Key Account Lead who can inspire a team, strengthen strategic customer relationships, and play a key role in the next phase of growth.
This position offers the chance to lead one of the company's most significant customer accounts, developing a true partnership approach while creating opportunities for both customer success and business expansion.
Key Responsibilities
- Lead and inspire a dedicated account team of 4, creating a culture of collaboration, accountability, and high performance.
- Develop and execute strategic growth plans for a key customer relationship, identifying opportunities to expand services and strengthen partnerships.
- Create a clear road-map for internal teams, ensuring the delivery of outstanding customer service and operational excellence.
- Build trusted relationships with stakeholders at all levels, becoming a valued advisor and strategic partner.
- Use data, insight, and customer intelligence to identify trends, solve problems, and drive continuous improvement.
- Confidently manage complex stakeholder environments, understanding both business priorities and organisational dynamics.
- Work cross-functionally with operational, commercial, and marketing teams to maximise customer engagement and business growth.
- Lead negotiations and influence decision-making to achieve mutually beneficial outcomes.
- Ensure accurate reporting, forecasting, and account planning.
- Champion innovation, proactively identifying solutions that add value and support long-term customer success.
- Resolve challenges effectively while maintaining strong customer relationships and team engagement.
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What We're Looking For
- Experience of managing and developing high-performing teams.
- Commercial & Strategic Expertise
- Significant experience in strategic account management, business development, or senior sales leadership.
- Proven ability to grow customer relationships and develop long-term partnerships.
- Strong commercial awareness with experience managing complex, high-value accounts.
- Ability to develop and execute strategic plans aligned to wider business objectives.
- Exceptional stakeholder management and communication skills.
- Experienced negotiator with a track record of achieving positive commercial outcomes.
- Comfortable operating at senior decision-maker and board level.
- We are looking for a candidate who is:
- Confident, resilient, and highly motivated.
- Strong emotional intelligence and ability to build lasting relationships.
- Commercially astute with excellent problem-solving capabilities.
- Adaptable and comfortable managing ambiguity.
- Passionate about growth, innovation, and continuous improvement.
- Naturally proactive, with the confidence to challenge thinking and identify new opportunities.
What We Offer
- Join us for an opportunity to play a key role in an ambitious growth journey.
- Join a well-established family business with strong values and a people-first culture.
- Lead a talented team and make a genuine impact on business performance.
- High level of autonomy and visibility within the organisation.
- Work with major customers whilst helping shape future strategy and expansion plans.
This role would suit an experienced senior account manager, or commercial leader who enjoys building teams, developing strategic partnerships, and helping ambitious businesses achieve their next stage of growth. Experience of the manufacturing/packaging/engineering industry would be advantageous.
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What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Experience of managing and developing high-performing teams.
Commercial & Strategic Expertise
- Significant experience in strategic account management, business development, or senior sales leadership.
- Proven ability to grow customer relationships and develop long-term partnerships.
- Strong commercial awareness with experience managing complex, high-value accounts.
- Ability to develop and execute strategic plans aligned to wider business objectives.
- Exceptional stakeholder management and communication skills.
- Experienced negotiator with a track record of achieving positive commercial outcomes.
- Comfortable operating at senior decision-maker and board level.
- We are looking for a candidate who is:
- Confident, resilient, and highly motivated.
- Strong emotional intelligence and ability to build lasting relationships.
- Commercially astute with excellent problem-solving capabilities.
- Adaptable and comfortable managing ambiguity.
- Passionate about growth, innovation, and continuous improvement.
- Naturally proactive, with the confidence to challenge thinking and identify new opportunities.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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