AerSale, Inc.
Senior Account Manager
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Who we are:
AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).
For more information, visit us at www.aersale.com.
Job Description:
Essential Duties and Responsibilities:
- Manage strategic customer accounts, which includes at a minimum, coordination, facilitation & communication skills required to maintain these strategic business accounts.
- Generate new and repeat sales by ascertaining existing and potential customer requirements, needs and expectancies.
- Establish, develop and maintain positive relationships with current and potential customers.
- Provide price quotes of in-stock parts and/or parts available on the market.
- Systematically, utilize proven methods incorporating customer tendencies/product knowledge/market intelligence/historical data; which at a minimum must include availability/costs/pricing to provide accurate quotes and sales orders in support of company objectives.
- Respond to customer questions regarding part availability and product use.
- Serve as point of contact for customer issues and ensure customer concerns, issues and questions are addressed.
- Work with appropriate departments to ensure timely and accurate pricing, delivery and quality.
- Meet or exceed target sales revenue goals by identifying and closing business with new and existing customers.
- Market part inventories to aviation world.
- Travel to customer locations, seminars and/or conventions, as required, to develop, existing or potential sales’ relationships.
- Complete all required systematic transactions to complete sales function, e.g., sourcing, communicating with customer, entering sales orders, requests for repairs, invoicing, shipping documents, follow-up with customer, etc.
- Serve as a point of contact for customer service issues ensuring customer satisfaction and profitability.
- Perform other duties as required.
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Travel Requirements:
- Occasional travel required; Hours may vary due to organizational need.
Education and Experience:
- Bachelor’s Degree from an accredited college or university or four years of related work experience, plus.
- Three (3) years of proven aviation parts sales experience.
- Engine background a plus.
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Skills and Abilities:
- Demonstrated ability to develop and maintain business, sales and marketing plans.
- Excellent communication skills with the ability to coordinate and respond to verbal conversations and written requests.
- Working knowledge of Microsoft Office Suite, including but not limited to Word, Excel, Outlook and internet.
- Must be able to learn new software and computer systems.
- Disciplined organizational and multi-tasking skills with a strong attention to detail.
- Ability to prioritize tasks and meet deadlines.
- Ability to work independently and as a collaborative team member.
- Must be able to successfully adapt to change.
- Strong problem-solving skills with the ability to resolve conflict situations.
Physical Requirements:
- Normal amount of sitting with mobility to move around an office environment.
- Occasionally required to reach with hands and arms, using hands to finger, handle or feel, climb or balance, stoop, kneel, crouch, squat or crawl.
- Frequently may be required to lift and carry up to 25 pounds.
- Some work may be performed in industrial warehouse setting with exposure to loud noise, hazardous materials, extreme temperatures, fumes or airborne particles, dirt and dust.
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