Carrot Recruitment
Senior Account Manager
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Job Title: Senior Account Manager
Type of Company
Healthcare technology and language services provider
Package
Hybrid and flexible working in Birmingham, with a comprehensive benefits package.
Everything You Need to Know About the Role
This is an opportunity to join a growing healthcare technology business helping NHS and wider health and social care teams communicate more effectively with patients across language barriers.
This is a commercially focused account management role with genuine ownership. You will manage a defined portfolio of NHS and public sector accounts, taking responsibility for retention, renewals, and revenue growth while building long-term partnerships.
You will spend your time actively working within accounts: identifying opportunities, challenging where appropriate, proposing solutions, and closing additional business. It would suit someone who has already grown existing accounts and wants the autonomy and support to do it properly.
You Will
- Own a portfolio of accounts and take accountability for revenue retention and growth.
- Build structured account plans that identify expansion opportunities across departments, product lines, and usage levels.
- Identify and convert upsell and cross-sell opportunities across a portfolio of digital healthcare solutions.
- Lead regular client business reviews that combine honest performance conversations with a forward-looking commercial agenda.
- Manage the full renewal cycle, proactively identifying risk, building the case for continuation, and ensuring every contract receives appropriate attention.
- Work closely with sales and marketing colleagues on account strategy, product launches, and cross-sell campaigns.
- Support onboarding and product adoption as accounts expand, helping clients realize value quickly.
- Maintain accurate CRM records covering pipelines, contacts, account plans, activity, and renewal timelines.
- Act as the internal voice of your accounts, escalating risks early and following issues through to resolution.
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Experience and Qualities That Make You a Strong Fit
- A proven background in account management, customer success, or B2B sales, with clear examples of growing revenue within existing accounts.
- Strong commercial instinct and the ability to spot an opportunity, build a compelling case, and progress it through to close.
- Experience managing complex, multi-stakeholder accounts.
- Confidence using CRM tools to manage pipelines and account activity, rather than simply recording calls.
- The ability to lead business reviews that move client conversations forward commercially as well as operationally.
- Clear, adaptable communication and credibility with stakeholders at different levels and across different functions.
- A self-directed, organized approach and confidence managing a portfolio with a high degree of autonomy.
- Resilience, sound judgment, and the confidence to challenge the status quo when it benefits the client.
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Preferred
- Experience working with NHS, local authority, or wider public sector clients.
- Knowledge of NHS procurement, commissioning structures, or the ICB and ICS landscape.
- Experience selling or managing SaaS or technology-platform contracts.
- Familiarity with NHS technologies and systems.
- Experience using HubSpot or a similar CRM.
What’s on Offer
- A commercial account management role with real ownership and autonomy.
- Hybrid and flexible working from Birmingham.
- 24 days' annual leave plus bank holidays and an additional day off for your birthday.
- An additional day of annual leave for every two years of service, up to 29 days.
- Structured onboarding, comprehensive training, and ongoing development.
- Health insurance, reduced gym membership, and employee discounts.
- Workplace pension, paid sick leave, and cycle-to-work scheme.
- Employee recognition programs and company social events.
- The opportunity to join a business with a strong NHS position, differentiated technology, and ambitious growth plans.
Could This Be the Role for You?
If you are a commercially minded relationship builder with a strong record of retaining and growing complex accounts, please apply or get in touch for a confidential conversation.
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