hackajob
Senior Account Manager / Account Manager
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Senior Account Manager
Remote / Hybrid
Permanent
Client Services
Sonin is a technology product consultancy, helping ambitious businesses design, build and scale digital products that matter. As we grow our client services function, we're looking for a Senior Account Manager to own a portfolio of key relationships — someone who can balance commercial rigour with genuine partnership, and who's just as comfortable in a boardroom as they are in a sprint planning session.
This is a pivotal role as Sonin evolves from project-based app delivery towards a product consultancy model. You'll be central to how we deepen client relationships, spot new opportunities, and ensure the work we deliver keeps earning trust.
What You'll Do
- Lead client relationships end to end. Own and grow a portfolio of key client accounts, acting as the primary point of contact for strategic and commercial decisions.
- Identify new business within your accounts. Spot upsell and cross-sell opportunities within existing accounts, and shape proposals that reflect real client needs.
- Partner with delivery teams. Work closely with development, design and product teams to keep projects on track, on budget, and to a high standard.
- Manage multi-level stakeholder relationships. Build relationships from day-to-day contacts through to senior stakeholders and C-suite sponsors.
- Own commercial negotiations. Lead conversations on scope, pricing, renewals and contract terms, protecting margin while keeping clients happy.
- Monitor account performance. Track account health and revenue forecasts, flagging risk early and building plans to address it.
- Represent Sonin externally. Attend client meetings, workshops and industry events as a face of Sonin.
- Coach junior team members. Support and mentor account coordinators as the team grows.
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What We're Looking For
Essential
- Proven experience as an Account Manager or Senior Account Manager within a digital agency, software consultancy, or similar client-facing technology environment.
- A track record of growing client accounts and meeting or exceeding revenue targets.
- Strong commercial acumen, with confidence discussing scope, pricing and contracts.
- Excellent stakeholder management skills, able to flex your style across technical and non-technical audiences.
- Comfortable working alongside developers, designers and product managers, translating between technical detail and client priorities.
- Highly organised, with the ability to manage multiple accounts and competing priorities without dropping the ball.
Nice to Have
- Experience within a company transitioning from project-based delivery to a product consultancy model.
- Familiarity with agile delivery methodologies (Scrum, Kanban).
- Experience using CRM tools to manage pipeline and account data.
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What We Value
- Honesty first — we do what's right for the client and the business, even when it's the harder conversation.
- Collaboration over silos — great outcomes come from developers, designers and account teams genuinely working as one.
- Craft and quality — we take pride in the detail, because clients notice it too.
- Ownership — we're growing and changing, and we back people who bring ideas rather than wait to be told.
Frequently Asked Questions
Is this role hybrid?
Yes — the role is hybrid with up to 2 days in the office per week on average.
How big is the team I'd be joining?
You'd join a growing client services function, working closely project managers and department heads across development and product.
What size of accounts will I be managing?
A mix of established, high-value accounts and newer relationships with growth potential — the balance will be shaped around your experience.
Ready to Lead Client Success at Sonin?
If you're a commercially minded relationship-builder who loves getting close to both clients and delivery teams, and you want to help shape what account management looks like at a consultancy in transition — we'd love to hear from you.
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