You will be expected to manage a team of up to three and bridge the gap between client and agency, ensuring campaigns are planned and delivered to a high standard. You will also support account growth and increased agency revenue.

You will report directly to the Account Director and will be a key part of driving the agency forward through excellent account management and client development. You will work closely with your Account Director to ensure every project is planned and delivered to a high standard, while identifying areas of account growth and proactively converting them through proposal writing and pitching.

Key Responsibilities Include

• Delivering end-to-end, multi-channel campaigns that meet the client brief and expectations, suit the target audience and achieve agreed objectives and KPIs.
• Developing appropriate measurement frameworks, monitoring performance and reporting against clearly defined metrics, with the ability to interpret results and adapt activity to improve outcomes.
• Applying a strong understanding of student brand ambassador programmes to their planning, activation, management and evaluation.
• Working effectively with global teams and markets, including developing, adapting and deploying clear, practical toolkits that enable consistent campaign delivery across regions.
• Responding promptly and effectively to market requests, balancing local needs with global strategy, timelines, budgets and brand guidelines.
• Planning and organising client and internal conferences, regional summits and related meetings and events.
• Managing campaign budgets and ensuring the retention, profitability and growth of client accounts.
• Managing the work, performance and professional development of junior team members, ensuring Directors are aware of areas of improvement and success.
• Identifying opportunities to grow current client accounts and developing and converting new business opportunities with existing and prospective agency clients, including producing proposals and pitch responses to secure additional revenue.
• Managing finances accurately, ensuring client accounts meet profitability and growth targets and all client- and agency-specific financial reporting requirements.

Experience

• A minimum of four years’ experience in a client services role, ideally within an experiential, event-based or social agency.
• Strong understanding of student brand ambassador programmes, ideally including their recruitment, training, activation and performance measurement.
• Experience working with global teams and multiple markets, including creating and deploying toolkits for consistent regional or local implementation.
• Strong understanding of campaign measurement and reporting metrics, with experience setting KPIs, analysing performance and turning results into clear recommendations.
• Experience responding to market requests and coordinating stakeholders across different regions, priorities and time zones.
• Experience organising conferences, regional summits and other multi-stakeholder meetings or events.
• Experience with multi-channel briefs, linking digital and physical activity to improve campaign performance and working on cross-agency projects.
• Experience managing and developing a team to achieve the best results.
• The ability to juggle multiple projects and clients in a fast-paced environment.
• Experience working with alcohol brands is preferred but not essential. Candidates must be comfortable working on alcohol-brand accounts and in alcohol-led environments, including licensed venues, events and activations.
• Availability and willingness to travel regularly within the UK and internationally for meetings and events.

Key Competencies

• Process: Bring tested agency account processes that can be adopted across the agency to help streamline services.
• Attention to detail: Dot the i’s and cross the t’s across proposals, presentations, reports and budgets.
• Organised: Be thorough in all communications and activities, instilling confidence in clients, peers and managers.
• Relationship builder: Be a natural relationship builder and first point of contact for clients. Proactively build connections with peers, clients, markets, media, partners and suppliers.
• Creativity: Bring innovative approaches and thinking to projects, confidently contributing original ideas and solutions.
• Communicator: Possess exceptional written and verbal communication skills and articulate ideas clearly and concisely. Use creative and technically sound writing to produce powerful and effective communications.
• Socially savvy: Demonstrate a strong understanding of social media and the latest trends.
• Positivity: Bring positive energy to Raptor that is encouraging and uplifting for the team, clients and suppliers.

Benefits

• 24 days’ holiday per year
• Work from Away week
• Charity Day off
• Pension scheme
• Bonus scheme
• Vitality Health
• New business incentives scheme
• Annual summer and Christmas parties
• Team building and agency activities
• Discounts with local and national brands and businesses

Contract & Salary

• Permanent, with an immediate start
• Salary: £45,000–£55,000 pro rata, depending on experience