VCCP Group LLP
Senior Account Manager (B2B) 12 Month FTC
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About VCCP
VCCP is the global challenger network for challenger brands. With more than 1,500 people across 13 offices in North America, EMEA, and APAC, we challenge convention to deliver value for the world’s most ambitious organisations.
We believe transformation happens when everything works together. That’s why we bring specialists from every discipline—strategy, AI, data, media, digital, experience, branding, creativity, production, PR, CX, CRM, employee engagement, and beyond—into one fully integrated network.
Founded on the principles of simplicity, collaboration, and un-preciousness, we’ve grown by staying true to them. Our clients include some of the world’s most recognisable and progressive brands, such as Virgin Media O2, Barclays, Cadbury, Compare the Market, Domino’s, White Claw, easyJet, Primark, and Co-op.
VCCP has topped the AAR’s annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability, we share the same ambition: to challenge ourselves, challenge our clients, and challenge the industry for the better.
VCCP Roar – The Financial Services department at VCCP
VCCP Roar is an award-winning specialist, full-service agency for financial and professional services. We are passionate about transforming financial services by turning complex challenges into compelling narratives that create deeper, more meaningful relationships between brands and their audiences.
We are seeking an Account Manager to join our team on a contract role for MAT cover, working hybrid (3 days in the office: Tuesday, Wednesday, Thursday) at our London office (66 Berners St, London W1T 3NL). B2B experience is ideally required for this role.
About the Role: Financial Services Account Manager
Your role will be to ensure the team delivers outstanding client service and expertise in financial services communications. You will act as a bridge between clients, creative teams, and directors while championing innovative and high-quality solutions.
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Core Responsibilities
Day-to-Day Client Collaboration & Delivery
- Be the first point of contact for all clients via phone and email.
- Attend client meetings as required and produce accurate contact reports within 48 hours.
- Implement creative solutions to meet the strategic and creative briefs of clients, including creative brief development and refinement.
- Gateway for quality control: Review and gatekeep all projects before showcasing them to clients as a brand guardian.
- Develop long-term, strong client relationships based on trust and accountability.
- Implement robust planning and control mechanisms—such as clear creative briefs, schedules, and regular status reports—to ensure projects stay on track.
Creative & Operational Coordination
- Ensure collaborative approval processes for all creative work (concepts, artwork, video, digital) before delivery, obtaining sign-off from the Account Director/Group Account Director or Senior Management as applicable.
- Evaluate creative work based on brief alignment and merit, earning respect from the Creative Department to represent and champion client input effectively.
- Transform potential challenges into strategic solutions—approach problems with conceptual thinking and proactive problem-solving, not just concerns.
- Proactively source and cost print and production materials ideally when concepts are first presented.
- Develop accurate cost estimates for digital and video projects while aligning realistic timelines with clients.
Financial Governance & Projections
- Cost projects and maintain a timely purchase process, ensuring monthly projections are updated weekly for directors.
- Liaise with suppliers and internal departments to guarantee on-time delivery of project requirements—from print specifications to final output.
- Support directors in projecting and presenting work to clients, ensuring they are Braded directors are adequately informed on the status of client business.
- Cost project estimates efficiently and collaborating with the Account Director/Group Account Director.
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Performance Development & Strategic Growth
Team Leadership
- Guide and manage your Account Executive, identifying their professional training needs.
- Organise and facilitate annual reviews and quarterly check-ins.
- Conduct semi-annual performance reviews (PRP purposes).
New Business Engagement
- Assist the team in developing new business proposals for existing and prospective clients.
- Identify and leverage networking opportunities across the Chime Group, with clients, and industry events.
- Spot and pursue new business opportunities, ensuring VCCP Roar directors are involved as appropriate.
Requirements & Skills
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Minimum 4 years of commercial experience, with at least:
- 1 year at Account Manager level.
- Or 3 years as a Marketing Executive within a financial services company’s marketing department.
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Proven experience and in-depth understanding of the financial services sector, particularly in client-facing roles.
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Strong awareness of digital, design, marketing, production, and agency systems and procedures.
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Ability to actively engage, influence, and collaborate at all levels.
VCCP’s Commitment to Diversity, Equality, and Inclusion (DE&I)
VCCP is dedicated to fostering a strong culture of inclusivity, where everyone can thrive and bring their authentic self to work. We believe in providing equal opportunities without discrimination based on gender, age, disability, religion/belief, sexual orientation, marital status, or ethnicity.
If you require adjustments during the application or interview process, please contact us at joinus@vccp.com.
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