Marks
Senior Account Manager
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About the Role
Marks, part of the Propelis Group, is a consumer experience agency creating engaging moments across the entire brand spectrum, from brand design and packaging to content and consumer connections. With 1,900+ team members across 25+ studios and 20+ countries, we partner with some of the world's most recognised brands to solve complex business challenges through design, strategy and craft.
We're currently seeking a Senior Account Manager to join our Client Services team.
This is an exciting opportunity to work across a portfolio of well-loved food and snacking brands, delivering projects that span branding & packaging, eCommerce and lifestyle photography. The work is highly visual, consumer-focused and centred around helping brands connect with shoppers both on shelf and online.
As Senior Account Manager, you'll be the voice of the client within the agency, building trusted relationships and helping clients unlock new opportunities for growth. You'll understand their business, brand and commercial objectives, translating them into clear, actionable briefs whilst ensuring projects are delivered with excellence.
This role is ideal for someone who enjoys being at the centre of client conversations, spotting opportunities, growing accounts and building relationships that create long-term value. You'll work with friendly, collaborative clients and become a trusted extension of their team, helping to shape both the work and the future direction of the accounts you lead.
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As part of a growing global agency, you'll benefit from excellent career development opportunities whilst working alongside some of the most talented people in the industry.
Responsibilities
In this role, you will:
- Build and grow long-term client relationships
- Identify opportunities to expand accounts across Marks' capabilities
- Take ownership of revenue targets and support account growth
- Lead productive client conversations, presentations and workshops
- Turn business and brand challenges into clear, actionable briefs
- Partner closely with Creative, Project Management and Resource teams
- Ensure projects are delivered on time, on budget and to the highest standard
- Oversee project plans, status reports, cost estimates and trackers
- Manage forecasting, invoicing and account financial performance
- Support and mentor junior members of the Client Services team
Requirements
Ideally you'll have:
- 4-5+ years of experience within a branding, packaging or design agency in a Client Services or Account Management role
- Strong commercial awareness and a track record of developing and growing client relationships
- A can-do attitude and a team spirit that help you connect with others in a positive manner
- A solid understanding of branding, packaging and the creative development process
- Experience managing project finances, forecasting and budgeting
- Excellent communication, presentation and stakeholder management skills
- The ability to confidently navigate challenging conversations and drive positive outcomes
- Strong organisational and project management skills
- A collaborative, proactive and solutions-focused mindset
- Previous agency experience and the ability to quickly establish credibility with both clients and internal teams
- A strong interest in consumer brands, FMCG, food or snacking categories
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What we offer
- Competitive salary
- 25 days annual leave
- Pension
- Healthcare scheme
- Life Assurance
Diversity & Inclusion
Marks is committed to creating an inclusive culture where different perspectives are valued and respected, and where everyone has the opportunity to feel connected, supported and empowered to succeed.
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