Senior Account Manager - Consumer - Chessington (4/5 days pw in office) - £40,000 + bonus

We're working with a thriving consumer business looking to recruit a Senior Account Manager on a permanent basis. Reporting into the Director of Sales and with a dotted line to the Senior Manager Team, the remit of the role will be to lead the Service Support function, leading a team of 3 and delivering best-in-class customer service. Key areas of focus will include:

• Ensuring exceptional customer service and leading by example in striving for customer satisfaction, rapidly responding to queries.
• Supporting the field sales team by processing customer orders, quotations, proformas via email, phone, online and occasionally face-to face.
• Advising existing and prospective customers on product suitability and stocks status, and proactively suggesting alternative products where applicable.
• Assisting with after sales information, liaising with purchasing, dispatch and accounts departments to ensure customer’s orders are delivered on time.
• Assisting with tender processes and matching company range to incumbent supplier range.
• Proactive courtesy calls to customers to ensure we are meeting their requirements.