Creator Program Delivery

• Own creator programs from planning through to delivery, ensuring work is on time, on brief and to a consistently high standard.
• Oversee creator casting, outreach, contracting, briefing, approvals, content delivery and publishing.
• Manage multiple creators, markets, platforms and campaign workstreams simultaneously.
• Take responsibility for timelines, deliverables, budgets and dependencies.
• Identify risks early and make informed decisions to keep programs moving.

Social & Creator Expertise

• Bring a strong understanding of TikTok, Instagram, YouTube and the wider creator landscape.
• Understand what makes creator content work — from formats and hooks to audience fit and platform behaviour.
• Challenge briefs or recommendations where your experience tells you there is a better approach.
• Stay close to emerging creators, platform changes, formats and cultural trends.
• Turn campaign performance into practical recommendations for what we should do differently next time.

Performance & Reporting

• Understand the performance of your accounts rather than simply reporting the numbers.
• Help turn creator and platform data into clear insights, recommendations and client narratives.
• Identify what is driving or limiting performance across creators, content, platforms and markets.
• Contribute to account reviews, planning sessions and strategic recommendations.

Operational Excellence

• Build and maintain clear workflows, timelines and documentation across your accounts.
• Coordinate effectively across Strategy, Operations, Production and other internal teams.
• Maintain a high standard of accuracy across briefs, creator information, deliverables and reporting.
• Improve processes where you see opportunities to make delivery faster, clearer or more scalable.

What We're Looking For

You’ll likely have 5+ years' relevant experience, including meaningful experience at Account Manager level or equivalent within an influencer, creator, social or integrated agency environment.

Crucially, we’re looking for someone who has personally owned client relationships and creator/social campaign delivery, rather than only supporting more senior account leads.

You should have:

• Proven experience managing client accounts and being a primary day-to-day client contact.
• Strong hands-on experience delivering influencer, creator or social campaigns end-to-end.
• Experience managing multiple campaigns, creators, stakeholders and deadlines simultaneously.
• Strong knowledge of creator workflows, including casting, briefing, contracting, approvals and deliverables.
• Confidence leading client calls, presenting work and navigating difficult conversations.
• Strong project-management skills and the ability to create structure in fast-moving environments.
• A good understanding of social and creator performance metrics and the ability to draw insights from results.
• Strong attention to detail without losing sight of the bigger picture.
• The judgment to know when to make a decision independently and when something needs escalating.
• Genuine curiosity about creators, social platforms and internet culture.
• Experience working across large, complex or international client accounts is particularly valuable.

You'll Be a Great Fit If...

• You’re someone who sees an issue coming and deals with it before it becomes a problem.
• You can comfortably move between a client conversation, creator negotiation, campaign timeline and performance report — and understand how each affects the wider account.
• You enjoy being accountable for outcomes, not just completing tasks.
• And importantly, you’re looking for a role where you can own meaningful client work, rather than simply supporting someone else’s account.

Why This Role Matters

Our creator programs involve multiple creators, stakeholders, platforms, markets and moving parts. Strong account management is what turns that complexity into great work.

The Account Manager is responsible for making that happen — combining excellent client management, creator expertise, commercial awareness and operational discipline to ensure our programs deliver for both our clients and creators.