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Senior Account Manager - CRM
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Job Title: Senior Account Manager
A leading independent creative agency is looking for a Senior Account Manager to join its growing customer engagement team, bringing together strong ideas, smart use of data and thoughtful digital delivery.
The client portfolio spans much-loved confectionery, luxury retail, automotive, technology and transport brands. Plenty of variety, with scope to make customer communications feel as considered and creative as the wider brand work.
Reporting to a Business Director
The Senior Account Manager (SAM) will work closely with strategists, creatives and producers across customer strategy, journey mapping and campaigns spanning personalised video, email, websites, social and online content.
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- Own the day-to-day running of projects
- Build trusted client relationships
- Keep briefs, feedback, budgets and timings clear
There’s room to contribute beyond delivery:
- Shaping briefs
- Discussing strategy
- Challenging creative work constructively
- Spotting opportunities to develop accounts
Requirements
The right person will bring:
- Solid agency account management experience
- A strong digital background
- A good understanding of CRM, data and customer journeys
They’ll be:
- Confident presenting
- Comfortable managing several projects
- Interested in both the creative idea and the detail needed to make it happen
Looking for someone super ambitious and top of their game, this role would suit someone creatively curious but also practical and collaborative, with the confidence to offer a view and the initiative to keep things moving.
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