Lockton
Senior Account Manager
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Your Responsibilities
US Casualty
Our US Casualty offering to clients is more than insurance solutions and placement, we embrace our client’s challenges as our own. With over 100 years of specialist US Casualty risk knowledge, we take a fully consultative and holistic approach to the exposures our clients face.
Our Casualty team specialise in a diverse range of industry groups, technical wording specialists and integrated claims support, so we can offer the most compelling casualty insurance solutions, regardless of the industry, product line or territory.
About The Role
The Senior Account Manager plays a critical role in the delivery and ongoing management of client insurance programs, ensuring excellent client service, timely renewals and accurate placement of cover in line with client requirements and business strategy. The role is responsible for coordinating a high-level delivery of service to maintain strong client relationships, ensuring compliance and operational performance, and supporting the retention and development of client accounts.
Key Responsibilities
- Manages and independently coordinates renewal and new business documentation (quote, binder, policy, endorsements, invoicing) and compliance activities with and without senior support.
- Reviews, validates and coordinates these documentation activities, ensuring accuracy and completeness.
- Builds and maintains strong insurer relationships and to effectively navigate service excellence.
- Acts as a trusted contact for client and insurer queries.
- Contributes to client strategy discussions, supporting renewal planning, retention and growth objectives.
- Ensures account delivery aligns with client requirements and service expectations.
- Supports renewal strategy discussions and client retention activities.
- Takes ownership of invoicing, premium allocation, compliance requirements and account controls.
- Monitors premium payment warranties and account servicing obligations.
- Ensures servicing activity is completed in accordance with compliance requirements and agreed standards.
- Supports audit and governance requirements, ensures compliance requirements are embedded within account management activities and supports audits and controls.
- Ensures compliance requirements are embedded within account management activities and supports audits and controls.
- Applies technical knowledge to resolve servicing challenges and support client solutions.
- Provides guidance to less experienced colleagues.
- Attends monthly Operational meetings and provides an update to team members.
- Completes accurate monthly budgeting reporting to Operational leadership.
- Assists with annual budget review through reconciliation of annual transactions.
- Proactively seeks innovative ways to improve processes and procedures.
- Contributes to retention and growth opportunities.
- Responsible for operational performance and adherence to KPIs.
- Responsible for bad debt performance.
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Qualifications
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Key Skills
- Demonstrates a strong understanding of policy placement and renewal processes through the use of Brokasure/PPL/Artificial.
- Ability to independently manages policy documentation and market/client queries ensuring technical accuracy and quality.
- Ensures work is completed in line with required servicing standards, controls and client requirements.
- Has ability to build and/or develop trusted relationships with clients and effectively manages a range of internal stakeholders across the business.
- Communicates confidently and adapts approach to different audiences.
- Demonstrates sound commercial awareness and business judgement.
- Demonstrates strong account management and organisational skills across multiple priorities and client needs.
- Applies analytical and problem-solving skills to resolve client and account issues.
- Delivers consistent, high-quality client outcomes and service standards.
- Ability to interprets policy wordings, identify discrepancies, and recommends enhancements where appropriate.
- Ensures high levels of data quality and identifies opportunities to improve reporting and operational efficiency.
- Demonstrates proficient system skills and is able to manage complex queries and system processes.
- Brings a strong ability for attention to detail, prioritize time management and take ownership for task completion.
- Contributes to a collaborative and high-performing team environment.
- Acts as a role model within the team and supports junior colleagues where appropriate.
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