HSBC Global Services Limited
Senior Account Manager
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are seeking a Senior Account Manager, with proven experience in the Commercial Card arena for an exciting role in the firm’s offices in Canary Wharf. The role’s primary focus is generating and driving revenue through identifying, developing and optimising new and existing client opportunities. The Senior Account Manager will focus on the generation of new business opportunities. The successful Card Account Manager will have proven B2B sales / account management experience as well as a good understanding of the Global Commercial Cards industry.
Global Payments and Cash Management (GPS) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Corporate and Institutional Banking, our business is made up of almost 10,000 people in more than 60 countries and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role you’ll:
- Manage a portfolio of 20-25 key card programmes
- Proactively focus on the generation of new business opportunities to generate income for the scheme from instigation to implementation and deliver objective settings to drive programme optimisation and growth
- Manage costs to ensure that the target cost to income ratio is met or reduced, negotiating the terms of each new commercial agreement, both internally and with clients, close sales and process contracts
- Build relationships with new and existing clients to gain a clear understanding of their requirements, attending and supporting delivery of client meetings and client conferences
- Develop and implement new ways of working with key clients for longer term partnerships, implementing best practice to support enhanced customer journey
- Understand market trends and the likely impact on revenue streams, collect and share competitor and trend analysis
- Communicate new income opportunities to internal stakeholders
- Attend networking and local business groups to build network and keep up to date with industry developments
The ideal candidate for this role will have:
- Previous experience in developing commercial income in a similar environment is an advantage. Proven B2B sales experience – ideally as a Commercialisation, Sales or Account Manager
- Relevant product knowledge including knowledge of Cards, Commercial Cards, Global Payments Solutions (GPS) is desirable but not essential
- Experience working in relevant environments, i.e. Commercial Banking is desirable but not essential
- Experience working in relevant market, or context, i.e. European exposure is desirable but not essential
- A track record of gaining an understanding of customers' needs and delivering excellent customer service
- A flexible and adaptable approach to change and willing to support others to respond in a similar way
- Both verbal and written communication skills with experience of adapting your style and approach to the audience and message to be delivered with fluency in either Spanish, French, German or Italian being an advantage but not essential
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This is a hybrid position with the base location London. Clients are based nationally and within Europe, so it is important that you're based within an easy commutable distance of London and can travel as required.
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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