Charlie Cash Recruitment
Senior Account Manager - Experiential Staffing
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Senior Account Manager – Staffing
Central London | £40,000–£50,000 DOE
I’m working with a fast-growing, independent marketing agency in Central London that creates culturally relevant campaigns and brand experiences for some of the world’s leading consumer brands.
They’re looking for a Senior Account Manager – Staffing to take ownership of the people and talent behind a range of high-profile campaigns, ensuring the right teams are recruited, briefed and supported to deliver exceptional results.
This is a great opportunity for an experienced Account Manager or Senior Account Manager coming from an experiential, events, promotional staffing or field marketing background, who enjoys working across people, clients and campaign delivery.
The Role
You’ll lead a small internal team responsible for the recruitment and management of promotional staff, brand ambassadors and event teams across multiple client campaigns.
You’ll be the person making sure the right people are in the right place, at the right time, delivering against the brief.
You will:
- Manage and develop a small team of junior staff responsible for campaign recruitment and ambassador management.
- Oversee the recruitment, onboarding and scheduling of brand ambassadors and promotional teams.
- Ensure campaigns are appropriately staffed with the right profiles and talent.
- Monitor campaign performance against agreed objectives and KPIs, proactively identifying and resolving issues.
- Build strong relationships with clients, understanding their expectations and the profiles required on the ground.
- Act as an escalation point for ambassadors and campaign teams, providing support and resolving issues quickly.
- Monitor live campaigns and ensure staffing runs smoothly across events and activations.
- Support quality control of ambassador activity, both online and at live events.
- Produce clear status and contact reports for clients and internal stakeholders.
- Support campaign budget management, ensuring staffing costs remain aligned with agreed budgets.
- Keep recruitment, scheduling and staffing processes organised, efficient and well documented.
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About You
We’re looking for someone who is organised, people-focused and commercially aware, with the confidence to manage multiple campaigns and stakeholders in a fast-paced agency environment.
You’ll ideally have:
- Previous staffing, talent or recruitment experience within an agency environment.
- Experience recruiting and managing brand ambassadors, promotional staff, event teams or similar campaign talent.
- Experience within experiential, events, brand activation or field marketing.
- A strong understanding of delivering campaigns against KPIs, deadlines and budgets.
- Excellent communication skills and confidence dealing with clients and senior internal stakeholders.
- Experience managing or mentoring junior team members.
- Strong organisational skills and the ability to manage multiple projects simultaneously.
- A proactive, positive and solutions-focused approach.
- An understanding of consumer audiences and what makes an effective on-the-ground campaign team.
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Key Skills
- Talent & Staffing – Confident finding, recruiting and managing the right people for campaigns.
- Campaign Delivery – Detail-focused and comfortable keeping multiple moving parts on track.
- People Management – Able to support, develop and motivate a junior team.
- Client Management – Comfortable building relationships and communicating confidently with clients.
- Problem Solving – Calm under pressure and proactive when things don’t go to plan.
- Execution – Passionate about delivering well-organised, high-quality campaigns and experiences.
The Opportunity
You’ll be joining a growing, ambitious agency with a great culture and an exciting portfolio of consumer campaigns, with genuine scope to develop your career as the business continues to grow.
📍 Central London
💼 Permanent
💰 £40,000–£50,000 DOE
If you have experience across experiential staffing, brand ambassadors, promotional teams, events or campaign talent management, I’d love to hear from you.
Apply now with your CV or get in touch for a confidential conversation.
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