Senior Account Manager

Client Relationships

• Act as a trusted day-to-day contact for clients across communications, medical, commercial, and marketing functions.
• Lead client updates and tactical discussions.
• Understand briefs, ask the right questions, and establish clear next steps.
• Anticipate potential challenges and recommend practical solutions.
• Develop a strong understanding of each client’s organization, priorities, and stakeholders.
• Support proposals, budgets, and scopes of work.
• Help identify opportunities that strengthen long-term client relationships.

Project And Account Management

• Lead the day-to-day delivery of several concurrent projects while maintaining control of timelines, resources, budgets, and quality.
• Maintain clear timelines, trackers, action lists, and workflows.
• Coordinate internal colleagues and external partners.
• Delegate work appropriately and ensure responsibilities are understood.
• Identify delivery risks early and find considered solutions.
• Build a broader strategic view of individual programs and the account as a whole.

Team Development

• Support and guide junior colleagues, helping them develop their client communication, project management, and professional skills.
• Contribute to wider agency initiatives including training, marketing, new business, pitches, operations, and culture.

What You’ll Need

• Strong healthcare communications agency experience, typically around five years overall.
• Meaningful ownership at Account Manager or Senior Account Manager level.
• Substantial healthcare PR and strategic media relations experience.
• Hands-on experience developing press releases, media materials, and other healthcare communications content.
• Strong scientific understanding and the ability to translate complex information into clear narratives.
• Experience of UK and international communications programs.
• Confidence managing clients, projects, budgets, and competing deadlines.
• Experience guiding junior colleagues, ideally with some line-management exposure.
• A scientific degree or equivalent experience working confidently with pharmaceutical and healthcare content.
• The legal right to work in the UK without visa sponsorship.
• Experience involving product launches, above-brand programs, or corporate communications would be particularly valuable.

How The Agency Works

The agency is independent, collaborative, and non-hierarchical. People are trusted to take ownership, support their colleagues, and step in where needed.

Flexible hybrid working is available, with no fixed weekly office requirement. However, candidates must be able to attend the central London office when required for team collaboration, client needs, and wider agency meetings.

Salary And Benefits

• Salary from £40,000 for a strong step-up Account Manager to approximately £47,000 for an established Senior Account Manager.
• Annual salary review and merit-based progression.
• 25 days’ annual leave, increasing with service.
• Four additional days between Christmas and New Year.
• Internal and external training opportunities.
• Annual learning, inspiration, and wellbeing allowance.
• Flexible working hours and remote working options.
• Private health insurance and pension scheme.
• Discretionary bonus.
• Travel season ticket loan and Cycle to Work scheme.
• Occasional early Friday finishes, depending on workload.

If you have strong healthcare PR agency experience and enjoy combining client leadership with hands-on content development, I’d be interested in hearing from you.