Senior Account Manager

The role leads account governance for their portfolio, influences across a wider stakeholder matrix, and supports capability uplift through sharing best practice and coaching where required.

Main Responsibilities

• Establish and run consistent account governance for complex priority accounts, including annual account planning, pipeline reviews and internal alignment sessions.
• Ensure account activity is aligned to contracted priorities and integrated with wider market activity where required.
• Coordinate client listening inputs (with Client Experience/Operations where applicable) and ensure actions are owned, tracked and closed.
• Ensure high-quality account and opportunity data in Dynamics, including opportunity capture, stage progression, activity and next steps.
• Use insight to drive prioritisation, behaviours and focus across account teams.
• Build and maintain relationships with procurement contacts on priority accounts and support the account team to navigate procurement effectively.
• Ensure procurement interactions are planned, communicated and escalated appropriately where risk arises.
• Oversee bid/pursuit interfaces for the account, ensuring submissions are aligned to requirements and learning is captured post-decision.
• Partner with Marketing to align account-based activity to account plans.
• Provide consistent inputs into monthly performance reporting and improvement actions via Operations/Commercial Insights.
• Provide coaching and day-to-day guidance to account managers where applicable.

You'll be someone with

• Experience managing a portfolio of complex accounts in a professional services environment.
• Strong facilitation and coordination skills with senior stakeholders/partners.
• Proven ability to implement consistent account routines and improve pipeline discipline.
• Strong CRM/pipeline experience (Microsoft Dynamics or similar).
• Experience coaching others and influencing across a matrix.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Susan Smith

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