HSBC
Senior Account Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Account Manager - Global Payment Solutions
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Senior Account Manager within our Global Payment Solutions team. This role will be based out of our Birmingham or London office.
About the Role
The Global Payment Solutions (GPS) Senior Account Manager (SAM) is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that are above and beyond basic transactional queries.
The Senior Account Manager’s portfolio will be a mix of top-tier, highly complex GPS clients and complex clients. The Senior Account Manager will be accountable for overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.
This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Business Reviews, coordination of a client’s global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. Depending on the complexity and geography of the client, this role will either lead the client relationship or play a supporting role on a global squad covering the client.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Manage the liquidity and cash management needs of a portfolio of Leverage Finance and Real Estate Finance. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)
- Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
- Resolve assigned queries
- Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
- Maintain a client footprint with the basic information required to deliver a superior client experience
Requirements
- Strong knowledge of local and global cash management and clearing services, products, and techniques
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services
- Ability to understand a customer’s business and the fundamentals of running a business
- Strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations along with the ability to put complex product and/or technical information into simple terms
- Strong internal and external stakeholder relationship skills
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks
- Ability to travel
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
Diversity and Inclusion
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London