Liv-ex
Senior Account Manager
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Senior Account Manager
An exciting opportunity for an experienced, knowledgeable, and driven Account Manager who wants to take the lead in managing international client relationships and driving subscription growth.
Location
Borough, London SE1
Minimum Office Days
4 days per week in London Office, with regular travel to territories and member meetings under management.
Compensation
Competitive salary dependent on experience plus performance-related bonus, healthcare insurance, and wellbeing benefits.
About Liv-ex
With customers in 50 countries, Liv-ex is the leading fine wine exchange globally. Our vision is to make the wine market more transparent, efficient, and safe, for the benefit of our members and wine lovers everywhere. Our culture is hardworking, entrepreneurial, and friendly. Founded in 2000, Liv-ex’s trading, data, and market intelligence platform is used by wine businesses around the world to better understand the market and execute buying and selling opportunities. We’re at an inflection point in our journey, embarking on a transformational phase that will redefine how the wine industry operates, trades, and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurial, focused organization where senior leaders are involved in driving execution and delivering results.
Summary Purpose
The Senior Account Manager (SAM) owns and grows a portfolio of high-value Liv-ex members, building senior relationships and driving subscription revenue, retention, and long-term member value.
Reporting To
Head of Membership
Responsibilities
- Own and grow a portfolio of high-value members, developing trusted senior relationships that support retention, subscription growth, and long-term value.
- Build account intelligence across decision-makers, trading activity, operational needs to realise growth potential.
- Create and maintain clear account plans, using data, market insight, and structured reviews to prioritise activity.
- Lead renewal, upgrade, downgrade, and churn-related commercial conversations with Customer Success and other internal stakeholders, taking ownership of the agreed approach and next steps.
- Identify, qualify, and close growth opportunities across Exchange, Data, Settlement, Logistics, Pricing, and related Liv-ex services.
- Apply a value-based selling approach, linking Liv-ex services to each member’s commercial goals, operational priorities, and measurable outcomes.
- Act as a senior escalation point for complex member issues, coordinating the right internal response.
- Coordinate member engagement across Product, Broking, Customer Success, Data, Marketing, Finance, Logistics, and Settlement.
- Use market knowledge, member data, and platform insight to advise clients and shape strategic conversations.
- Maintain strong CRM discipline, including account plans, activity records, opportunities, forecasts, risks, and next steps.
- Contribute to account management standards, playbooks, and ways of working.
- Represent Liv-ex at industry events and use AI/automation tools where appropriate to improve productivity and customer engagement.
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Knowledge, Skills, and Experience
Essential
- Minimum 5 years experience in account management, commercial relationship management, or business development, ideally in a subscription, marketplace, SaaS, data, or B2B services environment.
- Proven track record managing and growing strategic or high-value client relationships.
- Strong commercial judgement, with experience leading renewal, upsell, cross-sell, negotiation, or churn-prevention conversations.
- Experience applying value-based selling principles to uncover customer needs, quantify value, and position solutions around business outcomes.
- Ability to build trusted relationships with senior decision-makers and operational stakeholders.
- Clear communicator able to explain complex products, data, and commercial trade-offs.
- Analytical, organised, and confident using customer, commercial, and market data to prioritise activity.
- High standards of CRM discipline, including accurate account, opportunity, and forecast records.
- Collaborative, proactive, and self-motivated, with the judgement to progress account situations independently while working effectively across commercial, product, data, logistics, finance, and operational teams.
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Desirable
- Knowledge of the wine trade, fine wine market, or luxury goods sectors.
- Experience with marketplaces, exchanges, data platforms, or recurring revenue businesses.
- Experience using HubSpot or similar CRM systems.
- Additional language skills, particularly French and/or Chinese.
- Clean, valid driving license.
What Success Looks Like
Successful Senior Account Managers:
- Grow and retain a portfolio of high-value members.
- Lead effective renewal, upgrade, and churn-prevention conversations.
- Maintain strong account plans and accurate HubSpot records.
- Use data, market insight, and customer understanding to identify growth opportunities.
- Help members adopt and derive measurable value from Liv-ex products and services.
- Set a high standard for account management craft, collaboration, customer engagement, and ownership of account outcomes.
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