emc3 Collective
Senior Account Manager (Maternity Cover)
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💻 Role: Senior Account Manager (Maternity cover)
🎨 Team: Client Experience
⏰ Schedule: Full-time, 5 days a week (Hybrid vibes 🌍)
💷 Salary: Up to £60k per annum
📍 Location: UK-based - join us in the office once a week for creativity and connection
🕙 Working Hours: Our core hours are 10am–6pm, giving you space to work flexibly around your flow
Who We Are
We’re emc3 - a multi-award-winning global events agency delivering bold, strategic experiences for brands like Beatbox, Checkout, Google, HP, LinkedIn, Microsoft, and TikTok. From immersive B2B environments to purpose-led experiences, we blend creativity, content, and production to craft events that don’t just impress - they inspire and make an impact that lasts.
We’re proud to be a Certified B Corp, hold EcoVadis Gold, and be recognised as a four-time Global Agency of the Year - as well as a King’s Award for Enterprise winner for our leadership in sustainability, innovation, and excellence in delivery. As the founding agency of The emc3 Collective, we’re part of a values-driven platform reshaping how events are delivered. The Collective unites:
- emc3 – Full-service B2B events agency
- BEG – B2C experiential specialists
- From Now – Sustainability consultancy
- emc3 Life - Healthcare specialists
Together, we provide end-to-end support across strategy, creative, content, production, and ESG - helping brands grow with purpose while creating experiences that truly connect.
At our core, we’re a team of Conscious Operators, Dependable Forces, and Fearlessly Imaginative thinkers - passionate about building meaningful experiences that move people and brands forward.
Why This Role Exists (and Why It’s Awesome)
This role is all about building strong client partnerships, delivering exceptional experiences and driving account growth. You’ll take ownership of mid-to-high value accounts, acting as a trusted advisor while turning client ambitions into successful event strategies. From identifying new opportunities and leading pitches to overseeing delivery and commercial performance, you’ll have the autonomy to make an impact, grow accounts and create lasting client relationships.
Day-to-Day Magic:
- Own client relationships and communication, acting as a trusted partner throughout the project lifecycle.
- Manage and grow key accounts, identifying opportunities for upselling, cross-selling and long-term growth.
- Turn client objectives into clear strategies and actionable plans, ensuring teams are aligned from brief through to delivery.
- Collaborate with Event Delivery, Creative and Technical teams to deliver exceptional work on time, on budget and against agreed objectives.
- Take ownership of budgets, profitability and forecasting, keeping a close eye on project scope, hours, risks and opportunities.
- Lead client briefs, proposals and pitches, confidently presenting ideas and recommendations.
- Keep projects running smoothly, coordinating internal teams and ensuring responsibilities and deadlines are clear.
- Lead post-event debriefs and project wrap-ups, capturing learnings and identifying ways to continuously improve.
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What You’ll Bring:
- Proven experience in a Senior Account Manager, Account Manager or similar client-facing role, ideally within an events, experiential, creative or integrated agency environment.
- Demonstrable experience of managing and growing mid-to-high value client accounts, building strong senior stakeholder relationships and acting as a trusted client partner.
- Experience working with healthcare and/or pharmaceutical clients is highly desirable, with an understanding of the additional considerations, governance and attention to detail required when working within regulated industries.
- Strong experience across the end-to-end event lifecycle, from receiving and interrogating briefs through strategy, proposal development and delivery to post-event evaluation.
- Demonstrable experience of identifying and developing organic growth opportunities, including upselling and cross-selling services within existing accounts.
- Strong commercial experience, including budget management, forecasting, profitability and margin management.
- Experience contributing to and presenting proposals and pitches, with the confidence to communicate ideas and recommendations directly to clients.
- Proven ability to work collaboratively across creative, production, technical and event delivery teams, bringing together the right expertise to meet client objectives.
- Strong organisational and project management skills, with the ability to manage multiple clients, projects and priorities simultaneously.
🌟 Benefits & Other Good Stuff:
- 💰 Salary & Pension - We’ve got your future covered with a contribution to your Life Pension because financial wellbeing matters!
- 🎂 Time to Recharge - Enjoy 25 days of vacation (which includes your Birthday Day Off and closure over the Christmas period!) + 8 public holidays per year. Plus, earn an extra day every year of service (up to 5 days) - loyalty definitely has its perks!
- 🧘 Mind Matters - We’re big believers in balance. Take mental health days when you need them, and get access to mental health support through Spill.
- 💖 Health & Wellness - Stay healthy with our Vitality medical scheme, which includes:
- Discounts on gym memberships
- Spa days
- Holiday deals
- Free cinema tickets every month!
- Team Adventures
- From epic company offsites to creative team-building events, we love making memories together.
- 🏠 Work Your Way - We offer remote working and flexible hours because productivity doesn’t have a postcode!
- 📚 Grow with Us - After probation, unlock your annual personal development budget to keep learning and levelling up.
- 🤝 Give Back - Take one paid volunteering day a year to support a cause that lights you up.
- 🚴 Cycle to Work - Go green (and stay fit!) with our Cycle to Work Scheme.
- 👕 emc3 Swag - Rock our exclusive merch from cosy jumpers and sleek backpacks to custom LØCI x emc3 trainers.
- 🛍️ Perks at Work - Through our HR platform, you’ll get access to hundreds of discounts for shops, restaurants, and days out.
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🌈 Extras & Enhancements
- Employee referrals (spread the love!)
- Enhanced maternity pay
- Company-wide carbon balancing for employee travel - because sustainability matters.
At emc3, we believe the magic happens when different voices, perspectives, and stories come together.
We’re passionate about creating a workplace where everyone feels valued, respected, and empowered to shine - just as they are. We wholeheartedly welcome applications from people of all backgrounds, abilities, and identities, including (but not limited to) age, disability, gender identity, race, ethnicity, sexual orientation, religion, and socioeconomic status.
If you need any adjustments or accommodations during the recruitment process or simply want to chat about accessibility at emc3 - please reach out. We’ll make sure you have everything you need to feel comfortable, confident, and set up for success.
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