Senior Account Manager

Senior Account Manager

We’re looking for a Senior Account Manager who knows how to keep clients happy, projects moving and an agency running like clockwork.

You’ll be brilliant with people, commercially switched on and seriously good at getting stuff done.

You’ll build strong client relationships, spot opportunities to grow them and make sure we’re always one step ahead.

Behind the scenes, you’ll be the person with a proper grip on what’s happening. Timings, budgets, resource, scope, workflow, profitability — you’ll know where everything stands and what needs to happen next.

In short, we’re looking for someone who’s shit hot at client service and operations.

YOU'LL NEED TO BE ABLE TO:

• Be the leader: Guide clients and internal teams from brief through to delivery, keeping everyone clear on what’s happening, when and why.
• Keep the plates spinning: You’ll have multiple clients, projects, deadlines and priorities on the go. You’ll know exactly where they all stand.
• Run a tight ship: Build clear project plans, manage workflow and resource, and make sure work moves through the agency efficiently.
• Think two steps ahead: Know what your clients need before they ask for it — and spot potential problems before they become actual ones.
• Be the master of detail: Budgets, timings, briefs, scopes, actions, deliverables. Nothing gets lost on your watch.
• Put your commercial hat on: Understand the numbers behind your accounts. You’ll manage budgets, margins, utilisation and scope creep, protecting profitability without compromising the work.
• Grow your clients: Build trusted relationships, understand their businesses and actively look for opportunities to deepen partnerships and grow revenue.
• Know what good looks like: Make sure every project lands on time, on budget and at the standard we expect.
• Know who’s doing what: Work closely with the wider team to plan resource, balance workloads and make sure we’ve got the right people on the right things.
• Plan for what’s coming: Keep one eye on the pipeline, upcoming projects and client needs so we’re ready rather than reacting.
• Love a good process: Use Productive properly, keep project information and reporting accurate, and help us continually improve the systems and processes that keep the agency moving.
• Deliver crafted, well-thought-through briefs: Whether it’s strategy, creative, content or digital, give the team everything they need to do brilliant work.
• Be the go-to expert: Know your clients, their audiences, their markets and their competitors inside out.
• Think creatively: When life throws you lemons, you’ll make an Espresso Martini. You’ll find solutions rather than just pointing out problems.
• Juggle brand and digital: Understand how brand, creative, content, social, paid and commerce work together — and be comfortable managing integrated projects across them.