Steve Edge Design Ltd
Senior Account Manager
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Location: London (remote, with some travel into London) Salary: £DOE Contract: Fixed-term contract (9 months)
About Us
Steve Edge Design is an independent branding and digital agency with over 40 years' experience helping ambitious organisations define who they are, how they communicate and how they show up across every touchpoint.
From global hospitality brands and luxury developments to energy, professional services and technology businesses, we work with clients who are looking for thoughtful strategy, exceptional design and long-term creative partnerships.
We're looking for an experienced Senior Account Manager to join our Client Services team on a 9-month fixed-term contract. Someone who enjoys building strong client relationships, thrives on variety and wants to play an active role in shaping projects, winning new business and contributing to the agency's growth during their time with us.
As a small agency, you'll have the opportunity to get involved in every aspect of the business. Alongside managing client relationships and projects, you'll work closely with our strategy, creative and digital teams and contribute to new business throughout the contract.
Role
Working alongside our Client Services, Strategy, Creative and Digital teams, you'll help manage a portfolio of clients and support the delivery of branding and digital projects from initial brief through to launch.
Once you're familiar with our clients and ways of working, you'll take on increasing responsibility for managing projects, building trusted client relationships and ensuring work is delivered on time, on budget and to the highest standard.
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You'll also play an important role in supporting new business, from responding to enquiries and preparing proposals through to pitches and onboarding new clients.
Responsibilities
- Support the day-to-day management of a portfolio of client accounts, building strong, trusted relationships.
- Help manage branding, digital and marketing projects from briefing through to delivery.
- Attend and, where appropriate, lead client meetings, workshops and presentations.
- Prepare proposals, scopes of work, budgets and project timelines.
- Monitor project finances and help ensure projects remain commercially successful.
- Work closely with strategists, designers and developers throughout every stage of a project.
- Support new business enquiries, proposals, pitches and onboarding.
- Identify opportunities to grow existing client relationships.
- Help ensure every client receives an exceptional experience throughout their journey with Steve Edge Design.
About You
You'll have experience working within a branding, creative or digital agency and be comfortable managing multiple projects simultaneously.
Personality is just as important as experience. We're looking for someone who's positive, passionate and driven, with plenty of initiative and a genuine enthusiasm for branding, design and digital.
You'll be comfortable dealing with clients, building relationships and leading meetings, but equally happy rolling your sleeves up and getting stuck into projects, proposals, pitches and the finer details.
You'll enjoy variety and won't mind jumping between different types of work. You'll be commercially minded, highly organised and quick thinking, with excellent communication skills and a proactive approach to problem solving.
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Most importantly, we're looking for someone who enjoys being part of a collaborative team, takes ownership of their work and genuinely cares about delivering great work and building strong client relationships.
Skills & Experience
- 4-6+ years' experience within a branding, creative or digital agency.
- Excellent client relationship management skills.
- Strong organisational and project management skills.
- Experience managing project budgets, timelines and scopes of work.
- Strong commercial awareness.
- Excellent written and verbal communication skills.
- Experience preparing proposals and supporting new business activity.
- Confidence presenting to clients and facilitating meetings.
- A genuine interest in branding, design and digital.
Location & Working Pattern
The successful candidate will need to be London-based. Whilst our team currently works remotely, the role involves regular client meetings, workshops, presentations, pitches and team get-togethers, so you'll need to be able to travel into London as required.
What We Offer
- A 9-month fixed-term contract.
- Flexible, remote-first working. Regular hours 9-6, finishing at 4 on a Friday.
- A varied role working across branding, digital and strategy.
- The opportunity to work with an exciting mix of UK and international clients.
- A collaborative, supportive team.
- Valuable, hands-on experience across every aspect of a growing independent agency.
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