Ignite Talent Group
Senior Account Manager
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The Role
You'll be the person who makes the company run without the founder. You own every client relationship and every deliverable, and you turn what clients need into clear briefs for our paid, creative and fulfilment teams. You make sure the processes we've built are followed, every time. That frees the CEO to focus on growth and lets the team focus on doing great work.
This is not a support role. You're the centre of the business: client-facing, commercially sharp, and the one who keeps the whole team moving at pace in the same direction.
What You'll Own
Client Relationships
- Be the main point of contact for every client, from onboarding onwards
- Run regular client reviews and the monthly performance call
- Manage expectations and scope; handle change requests properly, not informally
- Spot risks early, and lead the day-90 review where clients upgrade to the next package
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Delivery
- Turn client goals into clear briefs for the Head of Paid, Head of Creative and Head of Fulfilment
- Own the delivery calendar: every deliverable on time, on scope, and to standard
- Catch gaps weeks ahead, not days before a deadline
- Run new-client onboarding with the Head of Fulfilment, so every client starts within 2 weeks of signing
Team and Rhythm
- Host the Monday stand-up and the weekly KPI and project review
- Coordinate the heads of department and hold everyone to the agreed processes
- Flag capacity early, so hiring happens before quality slips
Process and Reporting
- Enforce our SOPs and improve them with the CEO as the business scales
- Keep a live client health dashboard: delivery status, satisfaction and risk
- Resolve issues yourself; only escalate the ones that truly need the founder
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How We'll Measure Success
About You
- 3+ years in agency account management or client services, ideally in performance marketing or paid social
- You understand how Meta ads and creative production work, and can hold your own with founders and business owners
- Exceptionally organised: nothing slips, and you know the status of everything
- Calm under pressure, commercially minded, and confident holding a team to account
- Comfortable with project management tools, Slack and reporting dashboards
Nice to Have
- Ecommerce or Shopify experience
- Experience managing or coordinating a team
What We Offer
- £40,000 - £50,000 salary, depending on experience
- A central role in a growing agency, working directly with the founder
- A clear path to Head of Client Services and senior leadership as we scale
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