GroupNexus
Senior Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Account Manager/ Account Manager
Location: London (NW3) / Hybrid
Full time: Mon - Fri, 9:00am - 5:00pm
Reporting to: Head of Client Operations
Competitive salary available on request
About us:
GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the Senior Account Manager role:
Due to ongoing growth and investment in people within the business, we are now looking to expand our Client Operations team with three new positions including Senior Account Management and Account Management. As a Senior Account Manager, you will be working with a set of key accounts across a number of different sectors, such as the NHS, Leisure, Retail, Areas of Outstanding Natural Beauty, Education and more. You will be responsible for maintaining and developing strong relationships with our clients, connecting with key team members and stakeholders, managing day to day operational inquiries and more complex issues as and when required. As a Senior Account Manager, you will be responsible for maintaining your client portfolios and also preparing a variety of reports, analysing site performance and enhancing our client relationships.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Senior Account Manager role requirements:
- Manage complex operational issues relating to the management of car parks within an estate
- Work closely with the Commercial, Implementation, Product and Enforcement teams to retain existing accounts and ensure we are delivering our services to the highest level
- Be a critical point of contact for complex and challenging operational issues
- Providing clients with excellent service and support to develop relationships
- Ensuring awareness of competitor activities within accounts
- Monitoring client satisfaction and adapting approach where required
- Ensuring internal teams and departments provide the highest level of customer service
- Regularly update internal stakeholders on account performance
- Investigating and resolving queries, escalating to the Head of Client Operations when necessary
Person requirements:
- Proven experience as a Senior Account Manager
- Highly organised and have excellent time management
- Able to work under pressure and manage multiple accounts
- Previous Parking, Property, Real Estate and or Retail experience but NOT ESSENTIAL
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Excellent commercial awareness
- Solid experience with CRM software (ideally Salesforce) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple accounts and projects at a time, while maintaining a keen attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits for all GroupNexus Senior Account Managers to include:
- Generous holiday allowance
- Well-being support
- Cycle to work scheme
- EV salary sacrifice
- Day off for charity work
- Hybrid working
- Company and team social events
If this role sounds of interest, then we would LOVE to hear from you! Please reach out to Rachael Newsham for more information or for an informal chat about how GroupNexus might be the next career move for you.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of GroupNexus’ recruitment team who will work with you to provide any reasonable adjustments as required.
We are an equal opportunities employer and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills