Trivium Group
Senior Account Manager - Trivium Group
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Remote | Full-Time | E-Commerce Growth Agency
Trivium Group is an Inc. 5000-ranked, Clutch Award-winning e-commerce growth agency. We manage the growth of brands doing over $700 million in annual Amazon revenue, and we help them scale profitably on the world's most competitive marketplaces. Our Senior Account Managers don't manage accounts — they own outcomes.
We're hiring a Senior Account Manager to manage a portfolio of e-commerce clients. E-commerce client management experience is required; Amazon experience is a bonus, not a requirement. You'll need real performance-marketing instincts, speed, attention to detail, and the ability to treat every client like your own business.
You won't be doing it alone. You'll sit on top of a very capable team — PPC and Amazon strategists, creative, listing and data specialists, plus our internal AI ops agent (Viktor) — so your job is to own the relationship and the outcome, not to personally execute every task.
Requirements
What You'll Actually Do
-
Own a portfolio of 20-40 e-commerce brands end-to-end
- You are the single point of accountability for client results and retention
- Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
- 2-hour response time during business hours, no exception
-
Own onboarding like it decides the account — because it does
- The first 30 days determine whether a client renews. We treat onboarding as strategy, not paperwork
- You set expectations, goals, and the measurement plan before anyone touches a campaign
-
Drive results, not reports
- Analyze brand performance and profitability weekly
- Diagnose problems before the client notices them
- Translate numbers into clear, confident client communication
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Execute with precision
- Build and follow structured processes for every account (audits, research, campaign architecture, optimization cycles)
- Log every change. Document every decision. Nothing slips through the cracks
- Coordinate with your strategists daily — you own the relationship, they own execution, and both of you own the result
- Flag and escalate within hours, not days
-
Operate at Trivium's pace
- We don't do slow. Scaling decisions get 2-3 weeks to play out, then we adjust. Every week has a purpose
- When something breaks, you fix it the same day — no exceptions. If it can't be fixed the same day, it's escalated by EOD with a plan
- This is a high-volume Slack environment. You will need a real triage system — unread is your to-do list
- If performance is flat for 3 weeks, you're already pitching the strategic pivot
Who This Is For
- 3+ years of client-facing Client/Customer Success or Account Management experience at a digital, e-commerce or performance-marketing agency — or at a platform serving external paying clients. Managing e-commerce clients is required. Amazon agency experience is a bonus, not a requirement. Internal, single-brand account management does not count
- You've personally owned 20+ client accounts at the same time and didn't drop the ball
- Hands-on experience running or managing growth for e-commerce brands selling physical products — Shopify, Meta Ads, Google Ads, TikTok Ads or Amazon
- You're analytical: you think in efficiency and margin — ROAS, CPA, conversion rate, contribution profit — whichever platform you learned it on
- You're fast — you hate bottlenecks, you move things forward
- You're detailed — your reports don't have typos, your data is always current, your processes are documented
- You communicate with clarity and confidence — clients trust you because you know what you're talking about
- You take ownership — you don't say "that's not my job"
- Fluent English (written and spoken — advanced level required)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Who This Is NOT For
- You prefer a predictable, low-pressure environment
- You need to be told what to do every day
- You think "good enough" is good enough
- You avoid difficult conversations with clients
- You're not comfortable making decisions with imperfect data
- Your e-commerce experience is logistics, fulfillment or operations rather than marketing and advertising
- You've only managed one brand in-house, or a small number of enterprise accounts — we need an external, multi-client book
Benefits
Compensation & Benefits
- $4,000-$7,000/month (based on experience)
- 100% Remote
- 25 PTO days + 9 paid holidays
- Professional development + direct mentorship from leadership
- Join an 80+ person agency ranked Inc. 5000 #170, managing brands generating over $700 million in Amazon revenue
The Tools You'll Use
Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, ClickUp, and Viktor (our proprietary AI ops agent).
How To Stand Out
In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location