Seon
Senior Account Manager
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Account Manager
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide to stop fraud, reduce risk, and protect revenue. Powered by over 900 real-time first-party data signals, SEON enriches customer profiles, flags suspicious behavior, and streamlines compliance workflows—all from one place.
SEON offers richer data, more flexible and transparent analysis, and faster time to value than any competitor. We’ve reduced fraud for clients by up to 95% and delivered 32x ROI, ushering in growth through partnerships with global digital leaders like Revolut, Wise, and Bilt.
Location: London (hybrid schedule)
About the Role
As an Account Manager, you’ll strengthen and grow relationships with our existing clients while unlocking upsell opportunities with our industry-leading fraud prevention solutions. Your expertise and drive will help businesses optimise their fraud management strategies through SEON’s innovative technology.
Responsibilities
- Own and deliver against a sales quota by cultivating renewals, upsells, and cross-sells within an assigned customer portfolio
- Build and nurture strong relationships with key clients, ensuring exceptional service and satisfaction
- Conduct regular check-ins, performance reviews, and Quarterly Business Reviews (QBRs) to assess client needs, track satisfaction, and align on measurable success metrics
- Collaborate with Product and Marketing teams to refine offerings based on client feedback and market trends
- Support onboarding, training, and product adoption to ensure clients maximise the value of SEON solutions
- Monitor competitor trends and market shifts to provide actionable strategic recommendations tailored to client roadmaps
- Create and deliver data-driven presentations for internal and external stakeholders, clearly communicating ROI, challenges, and growth opportunities
- Drive long-term retention by proactively managing client feedback and championing the customer voice across SEON
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Requirements
- Proven success in an Account Manager, Customer Success Manager, or equivalent B2B SaaS role
- Experience managing relationships for fraud, risk, security, or compliance solutions preferred (not mandatory)
- Strong grasp of account management, customer lifecycle, and renewal processes
- Exceptional communication and interpersonal skills to build trust with clients, executives, and cross-functional teams
- Experience using CRM platforms and account management tools to track performance and forecast business outcomes
- Curiosity and analytical thinking to translate client needs into tailored solutions
- Proactive problem solver with a commitment to continuous learning
- Willingness to travel for client meetings, industry events, or team gatherings when required
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Note: European job applicants should refer to SEON’s privacy notice for data handling details.
Commitment to Diversity
SEON is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment. We ensure fair hiring practices, recognising individual strengths, regardless of race, religion, age, gender, disability, or any protected characteristic. Reasonable accommodations will be provided during the recruitment process—please inform your recruiter of any needs.
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