Job Description

Role Overview

To provide administrative support to the Renal Office, Renal Ward, and Dialysis Units within the renal medicine service.

Key Responsibilities

• Booking new and follow-up appointments for patients and ensuring that all appointments are made using correct booking systems and within waiting time targets.
• Assist in managing materials at ward/department level, acting as a primary point of contact.
• Undertake weekly service stock takes and input data as required on to computerized ordering systems.
• Providing cross-cover for colleagues and providing day-to-day supervision where required. This will also include covering the Renal Outpatient Reception as and when required.
• Assist in managing and coordinating Referrals received within the department for outpatient clinic appointments and working closely with the clinical team to do this.

Additional Responsibilities

• Understanding of RTT, ensuring pathways are followed and completed.
• Validating Data and tracking patients to monitor pathway journeys and ensure trust targets are achieved.
• To act as a point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• To effectively manage internal and external referrals to the Renal Department. This will require effective collaboration with the Renal Consultants.
• Ensure that all Trust-wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust.
• Cross cover Renal service administrative duties within the wider Renal admin team, including clerking duties, outpatient appointment scheduling, and renal outpatient reception cover.
• To effectively manage generic email inboxes, dealing with patient and staff enquiries and ensuring that you are communicating at all levels using written, oral, and electronic methods.