Robert Half
Senior Administrator
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Contract Opportunity | Inside IR35 | Hybrid Working
Robert Half is supporting a growing organisation in the search for a Senior Administrator to join its Order Operations team.
This is a varied role supporting the customer journey from quotations and order processing through to invoicing and fulfilment activities. You'll work closely with multiple teams to ensure customer requests are handled efficiently, data is maintained accurately, and operational processes run smoothly.
Responsibilities
- Process customer quotations, orders, renewals and amendments
- Manage customer and partner enquiries, resolving issues and escalating where required
- Support the end-to-end order lifecycle from initial request through to completion
- Maintain accurate records across internal systems and databases
- Produce documentation, reports and operational updates
- Liaise with Sales, Finance, Customer Success and other internal teams to ensure smooth service delivery
- Support invoicing activities and assist with resolving billing-related queries
- Identify opportunities to improve processes and enhance the customer experience
- Assist with creating and maintaining operational procedures and documentation
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About You
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- Previous experience within a Sales Administration, Order Management, Customer Operations or Commercial Administration role
- Strong organisational skills with the ability to manage multiple priorities
- Experience processing orders, quotations, invoices or customer requests
- Excellent communication and stakeholder management skills
- Strong attention to detail and commitment to maintaining data accuracy
- Proficient in Microsoft Office, particularly Excel
- Comfortable working in a fast-paced, collaborative environment
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