Senior Administrator

About GMMH

At GMMH we are investing significantly into our Community Mental Health provision.

Purpose of the Role

To provide comprehensive administrative support and to manage and co-ordinate the administrative and ancillary support function, ensuring the most efficient and effective use of resources.

Key Responsibilities

• Line Management: Have line management responsibility for the administration, clerical, and support staff.
• Coordination: Responsible for the coordination of the validation of all reports coming into the service regarding data quality and data completeness.
• Target Assurance: Responsible for the assurance of meeting all local and national targets, flagging up any issues that may come to light.
• Systems and Processes: Ensure all systems and processes are adequate and effective in ensuring all service users are received, treated, and discharged from service within nationally and locally agreed timeframes.
• Customer Service: Ensure all service users are greeted into the clinic setting in a patient-focused manner, ensuring excellent customer service.
• Patient Follow-Up: Ensure systems are in place to ensure all patients that Do Not Attend are appropriately followed up or discharged according to clinical advice.
• Policy Adherence: Ensure the implementation of and adherence to relevant Trust policies and procedures.