With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

• Displays excellent interpersonal, communication and customer service skills.
• Clearly and confidently speaks publicly to groups of learners and staff.
• Communicates complex information with empathy to colleagues and learners.
• Demonstrate self-motivation and excellent time management, prioritising workload, meeting deadlines, and maintaining close attention to detail.
• Plan, organise, and adapt educational activities and programmes to meet learner and stakeholder needs, ensuring flexibility and responsiveness.
• Utilise digital tools and learning systems to efficiently manage schedules, assessments, reports, and communication.
• Coordinate nationally accredited Life Support Courses and Trust training programmes.
• To provide support for both facilitators and delegates of courses for specific learning and development programmes including Bookings / confirmations / course requirements/ resources. Room and venue management including IT. Enrol candidates on to the RCUK Learning and Management System (LMS).
• Utilise digital tools and learning systems to efficiently manage schedules, assessments, reports, and communication.
• Advertise and promote training opportunities across the Trust.
• Manage administrative processes and continuous improvement, such as monitoring shared inboxes, responding to enquiries, attending meetings, and contributing to best practice within the work area.
• Support ad hoc admin tasks as directed and supported by the line manager to meet the needs of the service.

Person Specification

Qualifications

Essential criteria

• NVQ Level 3 Business Administration
• Evidence of ongoing personal development

Knowledge, Skills And Abilities

Essential criteria

• Excellent organisational skills, structured and methodical thinker, and attention to detail
• Effective communication, interpersonal skills and the ability to act confidentially
• The ability to persuade and negotiate with people
• Ability to use own initiative, prioritise tasks and work proactively within a wider team
• Ability to work under pressure and to deadlines
• Competent with IT functions/Word/Excel/Power point

Experience

Essential criteria

• Experience in an administrative role within a busy office environment, managing competing priorities effectively
• Experience of using electronic systems & bespoke online medical education systems for record-keeping, reporting, timetable design or a willingness to learn
• Experience in providing customer service or front-line support

Desirable criteria

• Experience in the management and administering of RCUK courses and related database

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.