Sirona care & health
Senior Administrator MSK Services
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Would you like to play a key role in a friendly and dedicated administration team, helping to ensure patients receive an efficient and high-quality service?
The Bristol MSK/POD Service provides care and support to patients with musculoskeletal conditions, and we are looking for an experienced and motivated administrator to join our team.
About the Role
As a senior member of the Sirona MSK administration team, you will oversee the day-to-day work of administrative colleagues across defined localities. You will play an important role in ensuring administrative processes run smoothly and efficiently, including:
- Appointment booking
- Workforce allocation
- Caseload management
- Patient communication
- Post-clinic actions
You will support the development and maintenance of diaries, templates, and documentation within our electronic patient record system, EMIS. You will also be responsible for:
- Monitoring data quality
- Supporting audits
- Reviewing performance information to help identify opportunities for improvement
The role will involve managing and responding appropriately to concerns, complaints, and adverse events, escalating issues to your line manager where necessary.
Responsibilities
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- Line Management: As a senior member of the team, you will have line management responsibilities and will support the development of both new and existing colleagues through training, mentoring, and day-to-day guidance.
- Communication and Engagement: You will use your communication and negotiation skills to engage colleagues, build effective working relationships, and achieve positive outcomes.
- Workforce Planning: You will also support the Band 5 Administration Lead(s) with workforce planning and maintaining appropriate staffing levels, including involvement in recruitment. There may also be opportunities to deputise for a Band 5 Administration Lead during periods of absence.
About Us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset, or South Gloucestershire.
Benefits
- Agenda for Change Salary
- Full NHS benefits
- 27+ days’ annual leave
- Participation in the NHS Pension Scheme
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Diversity and Inclusion
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners, and communities we serve.
Career Development
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Interested?
View our benefits leaflet which you can find attached to this vacancy.
Contact Information
For further details or informal visits, contact:
- Name: Simon Emmerson
- Job Title: Service Support Lead Physiotherapy BNSSG
- Email Address: simon.emmerson@nhs.net
- Telephone Number: 0300 125 6555
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