University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Senior Administrator, Rheumatology
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Job Description
Role Overview
To provide a comprehensive and confidential administration support for the Rheumatology Day Unit in accordance with departmental and Trust guidelines, policies, and procedures. To act as the first point of contact for service users, including front-of-house reception. As required, to act as a source of advice and guidance regarding the specialty.
Key Responsibilities
- Handle telephone calls, emails, and TCIs
- Upkeep of specialist databases
- Dealing with patient queries with tact and sensitivity
- Updating patient records
- Dealing with confidential information and typing letters
- Assisting in welcoming, receiving, and greeting patients and visitors
- Implementing and maintaining efficient office management systems/procedures
- Effective time management
- Collation and preparation of data for TCI and appointment planning
- Establishing and maintaining efficient manual and electronic correspondence and documentation management systems
- Ensuring effective and timely communications with all relevant personnel
- Experience with invoice/requisition process and Integra/GHX system
- Ensuring all documentation is up-to-date, in an orderly fashion, and available whenever decisions are being made
- Effective collaboration with all relevant personnel to maintain an efficient administrative system
- Building good working relationships with appropriate internal and external Departments
- Reporting related issues to the Department Manager and distribution of appropriate correspondence
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Requirements
- Excellent administrative skills
- Ability to organize busy appointment schedules and diaries
- Accuracy and attention to detail
- Ability to remain calm under pressure
Working Environment
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognized as a Pathway to Excellence® designated organization – please click the link for further details about this prestigious award: Pathway To Excellence® - University Hospitals Coventry & Warwickshire
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Equality and Diversity
The Trust is committed to building an organization that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Application Information
Please be advised that sponsorship is not eligible for this post. Closing Date: This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can if interested.
Contact Information
For further details/informal visits, contact:
- Name: Jodi Higham
- Job Title: Operational Support Manager
- Email Address: jodi.higham@uhcw.nhs.uk
- Telephone Number: 024 7696 6238
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