Rathbones
Senior Administrator - SIPP & Provider Assurance
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Role Title: Senior Administrator - SIPP & Provider Assurance
Division: SIPP & FP Admin
Location: Leeds
Contract: Permanent
Working pattern: Hybrid
About the Role
As part of our SPAR team, you'll play a key role in delivering high-quality reporting and review services while ensuring excellent client outcomes throughout the client lifecycle. Working closely with colleagues across Group Operations and the wider business, you'll help drive continuous improvement, manage risk effectively, and contribute to a culture of service excellence.
What you’ll be responsible for
- Deliver accurate and timely reporting and review services in line with agreed service levels (SLAs)
- Build strong working relationships across the Client Facing community and wider business functions
- Collaborate with teams across Operations to ensure positive outcomes for clients and stakeholders
- Take ownership of complex issues, identifying solutions and driving them through to resolution
- Identify opportunities to streamline and improve processes, enhancing efficiency and controls
- Maintain awareness of the evolving regulatory landscape and proactively manage risk
- Support and develop colleagues through coaching, training, and knowledge sharing
- Champion continuous improvement initiatives and contribute to a high-performance culture
- Ensure all activities are carried out with a strong focus on delivering good client and business outcomes
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- Proven ability to deliver exceptional client and business outcomes
- Strong organisation, prioritisation, and time management skills
- Excellent communication skills with the ability to engage and influence stakeholders at all levels, including senior leadership
- Good understanding of the Wealth Management and Financial Advice sectors, including relevant regulatory requirements
- Strategic mindset with the ability to see the bigger picture and identify opportunities for improvement
- Confidence to challenge existing processes and champion positive change
- Experience supporting change management and continuous improvement initiatives
- A passion for developing others and building high-performing teams
- Strong regulatory awareness and commitment to maintaining industry knowledge
- A proactive approach to learning and personal development in a changing environment
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