ABL Recruitment
Senior Aftersales Manager
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Senior Regional Aftersales Manager AUTOMOTIVE
Salary: Up to 70K + Up to 15% bonus and car (salary is possibly negotiable for the right person)
Sector: automotive
Location: Remote (With REGULAR trips down to London - once / twice a week, non negotiable)
About the Role
Do you have automotive aftersales experience? This role is a rare opportunity to help build the UK aftersales operation for a brand at the crux of its journey. You'll have genuine influence over dealer performance, customer experience and the standards that define the brand in the UK. Rather than maintaining an established network, you'll help shape its culture, processes and long-term success, working closely with senior leadership in a business where good ideas are recognised and individuals can make a visible impact.
The Role
This is a very interesting role and arguably much more interesting than a standard Aftersales Manager role. In this unique role you're helping to create the UK aftersales network from the ground up. That means your ideas, processes and influence genuinely matter. Because the UK operation is still relatively small, you'll work closely with senior leadership rather than being one of hundreds of regional managers, so this will give you much higher visibility across the business and in terms of career. This is an excellent opportunity to impact on dealer performance, customer satisfaction, retailer profitability & brand reputation.
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The Role in a Nutshell
Your job is to make sure the dealers are doing a great job and that customers stay happy. You're the link between Head Office and the dealer network. The role will involve 40% Dealer visits, 20% Customer cases, 20% Performance management, 10% Meetings & 10% Administration.
Duties
- Planning and reviewing dealer performance
- Create improvement plans-of-action
- Check dealer KPIs and the Dealer Balance Scorecard.
- Review customer complaints and identify any urgent cases.
- Look at warranty issues, parts performance and customer satisfaction results.
- Plan your dealer visits for the week
- Meet the Dealer Principal/ Talk to the Aftersales Manager/ Walk around the workshop /Review parts stock/Review warranty performance
- Take ownership of customer cases and working with the technical and warranty teams to resolve dealer issues.
- This is a relationship-led operational role where you're helping dealerships become more successful while ensuring customers receive the level of service
- Parts sales Management and purchasing
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Requirements
- Automotive OEM or Dealer Network Experience (Essential)
- Experience if working with Dealer Principals, Aftersales Managers, Service Managers, Parts Managers & Warranty Managers
- Experience managing The Dealer Balance Scorecard (essential)
- Aftersales knowledge (service/parts/warranties etc)
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